Zachary Armstrong
Chicago,IL
Summary
Dynamic and experienced Bartender with a passion for delivering exceptional customer service, seeking new opportunities to apply hospitality knowledge in the retail sector. Skilled in communication, leadership, and multitasking, consistently thriving in high-pressure environments. Notable achievements include serving as a bar trainer and traveling trainer, demonstrating a commitment to excellence and team development. Eager to join a collaborative team while further refining skills in bartending and customer service.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Brook's Kitchen and Tap
11.2024 - 10.2025
- Performed opening and closing duties, printing sales reports, setting up for upcoming shifts, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new servers on menu knowledge and service standards, improving team performance.
- Developed strong working relationships with customers and staff.
- Coordinated special events and large parties, ensuring seamless execution of service plans.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
Bartender
Pinstripes
10.2016 - 02.2024
- As a Bartender at Pinstripes, I learned to perform under pressure, and communicate in a fast-paced, high volume environment.
- Crafted a wide range of beverages, ensuring customer satisfaction and fostering a welcoming environment.
- Had the opportunity to train new bartenders and servers, sharing my knowledge and contributing to the growth of the team.
- Provided exceptional customer service, ensuring a positive and enjoyable experience for guests.
- Crafted and served a diverse range of cocktails and beverages.
Education
Psychology
Oakton Community College
Des Plaines, IL12.2015
Skills
- Ability to Work Under Pressure
- Customer Service
- Communication
- Multitasking
- Engaging personality
Timeline
Bartender/Server
Brook's Kitchen and Tap
11.2024 - 10.2025
Bartender
Pinstripes
10.2016 - 02.2024
Psychology
Oakton Community College
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