Zachariah Porter
Springfield
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
15
15
years of professional experience
Work History
Correctional Officer
Illinois Department Of Corrections
Lincoln
07.2024 - Current
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted regular safety inspections of the correctional facility.
- Responded to emergencies and managed crisis situations effectively.
Sales Representative
Robert Chick Fritz
Springfield
07.2011 - 12.2023
- Developed targeted lists and new business opportunities, accelerating sales process and increasing revenue.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver tailored product solutions and promotions that met target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented products and services to prospective and existing customers to meet client needs.
- Demonstrated product features to align with customer needs.
- Negotiated pricing contracts with customers to maximize profits.
- Implemented suggestive selling techniques to increase sales volume.
- Monitored customer order process and addressed customer issues.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Researched competitors' products, prices, and sales techniques.
- Recommended changes in products and services based on customer feedback.
- Organized and displayed merchandise to enhance store presentation.
- Managed inventory levels by ordering sufficient stock for each account.
- Recommended, selected and located merchandise based on customer desires.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Delivery Driver
Robert Chick Fritz
Springfield
07.2011 - 12.2023
- Utilized street maps to plan and determine most efficient routes.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Resolved customer service complaints professionally, enhancing trust and loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Presented order bills and collected payments for deliveries.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Monitored fuel level throughout shift and refueled when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Inspected vehicles' condition, supplies and equipment before and after trips.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Delivered on-time shipments while fully resolving issues to promote positive customer service.
- Contacted customers prior to delivery to coordinate delivery times.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled merchandise in accordance with product handling standards.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Maintained accurate records of goods delivered and collected payments as required.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Merchandiser
Robert Chick Fritz
Springfield
07.2011 - 12.2023
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
Warehouse Worker
Robert Chick Fritz
Springfield
07.2011 - 12.2023
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Monitored work areas for cleanliness and functionality, removing obstacles to ensure safety compliance.
- Checked cargo prior to transportation, verifying items met regulatory standards to ensure safe delivery.
Education
Associate of Science - Business Administration And Management
Lincoln Land Community College
Springfield, ILSkills
- Inmate monitoring
- Incident Response
- Emergency response
- Policy enforcement
- Inmate Relations
- Conflict Management
- Conflict resolution
- Resilience Training
- Security Monitoring
- Safety Protocols
- Search Procedures
- Evidence Handling
- Defensive Tactics
- Facility Oversight
- Emergency Preparedness
- Safety
- Use of Force
- Security procedures
- Communication Protocols
- De-escalation techniques
- Personal Safety
- Observation
- Team Coordination
- Documentation Management
- Incident Reporting
- Analytical Thinking
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Interpersonal Communication Skills
- Customer Service
- Client Service
- Customer Relations
- Relationship management
- Account Management
- Account Servicing
- Post-Sales Support
- Sales Closing
- Sales Expertise
- Territory Sales
- Training Delivery
- Product Merchandising
- Fitness Maintenance
- Resilience Training
- Fitness Maintenance
- Documentation Management
- Incident Reporting
- Analytical Thinking
Timeline
Correctional Officer
Illinois Department Of Corrections
07.2024 - Current
Sales Representative
Robert Chick Fritz
07.2011 - 12.2023
Delivery Driver
Robert Chick Fritz
07.2011 - 12.2023
Merchandiser
Robert Chick Fritz
07.2011 - 12.2023
Warehouse Worker
Robert Chick Fritz
07.2011 - 12.2023
Associate of Science - Business Administration And Management
Lincoln Land Community College