ZACHARIAH DEVRIES
Tinley Park
Summary
Dynamic Account Manager and Digital Marketing Specialist with over 10 years of experience in paid and organic search, lead generation, analytics, and customer success. Google Ads certified, excel in managing client relationships, optimizing digital strategies, and driving revenue growth. Renowned for problem-solving skills, effective communication, and meeting deadlines in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Credit Leverage X
05.2023 - 10.2024
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Highly Proficient In Credit Repair and knowing how to fund clients correctly.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Can remove Bankruptcy from credit reports with factual disputing and looking at public record reports.
Account Manager - Tech Integrations / Advertiser/Affiliate Manager
BuyGoods
03.2021 - 05.2023
- Onboarded 200+ clients, ensuring seamless tech integration and support
- Managed 150+ accounts, including 20+ generating $1MM+ in revenue
- Resolved pixel tracking and conversion issues, preventing customer refunds
- Led training for new hires, enhancing team capabilities and service quality
- Provided insights through analytics to optimize vendor and affiliate satisfaction.
Digital Marketing Specialist
Freelancer
01.2018 - 01.2023
- Optimized AdWords accounts, achieving reduced CPC and increased traffic via A/B testing
- Developed SEO-optimized websites and content, enhancing search engine visibility
- Executed lead capture and email marketing campaigns, increasing conversions
- Analyzed visitor behavior to refine marketing strategies and boost ROI.
Senior Program Manager
Roosterly
02.2018 - 09.2020
- Managed email marketing campaigns, achieving high customer engagement rates
- Conducted direct sales through cold outreach, consistently meeting targets
- Oversaw social media programs for executives, enhancing brand presence.
Off-Premise Consultant
Silverleaf Resorts
10.2014 - 08.2017
- Sold timeshare packages at high-traffic events, driving significant sales growth
- Achieved notable ROI through effective sales strategies and customer engagement.
Education
Master's Degree in Audio Engineering -
Recording Radio Film Connections
01.2018
High School Diploma - undefined
Victor J. Andrew High School
05.2012
Skills
- Digital Marketing: Google Analytics, SEO, Email Marketing, Branding, Social Media Management, Lead Generation
- Technical Proficiency: HTML/CSS/JavaScript, Click funnels, IPN/API Integrations, Pixel Tracking
- Customer Account Management
- Strategic Planning
- Client Relations
- Key accounts development
- Proficient in Most Softwares
- Account Management: Client Relationship Management, Account Servicing, Vendor Relations
- Sales Expertise: Business Development, Sales Management, Cold Calling, Negotiation
- Training & Development: Team Training, Customer Training, Report Writing
- Project Management: Strategic Planning, Multi-Task Management, Meeting Deadlines
Additionalinformation - Workpermit
Authorized to work in the US for any employer.
Timeline
Customer Success Manager
Credit Leverage X
05.2023 - 10.2024
Account Manager - Tech Integrations / Advertiser/Affiliate Manager
BuyGoods
03.2021 - 05.2023
Senior Program Manager
Roosterly
02.2018 - 09.2020
Digital Marketing Specialist
Freelancer
01.2018 - 01.2023
Off-Premise Consultant
Silverleaf Resorts
10.2014 - 08.2017
Master's Degree in Audio Engineering -
Recording Radio Film Connections
High School Diploma - undefined
Victor J. Andrew High School
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