Yvonne Schutzius
Alsip,IL
Summary
Dynamic sales and customer support manager with a proven track record at Family Outreach Program, enhancing revenue through strategic sales initiatives and exceptional relationship building. Skilled in coaching teams and implementing effective training programs, I excel in fostering collaboration and driving continuous improvement to achieve organizational goals.
Sales and customer support professional known for achieving high standards and delivering results. Proven ability to enhance customer experiences and drive sales growth. Reliably collaborates with teams and adapts to changing needs, showcasing strong communication and leadership skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Manager, Sales and Customer Support
Family Outreach Program
04.2009 - 03.2025
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Increased sales by developing and implementing effective sales strategies.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
- Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.
- Collaborated with cross-functional teams for product development, resulting in increased market share.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Facilitated regular team meetings to ensure alignment on goals and objectives as well as address any challenges or concerns.
- Implemented new training programs to strengthen team knowledge and performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Office Manager, Sales Associate, Customer Service
House Of Majestic
05.1994 - 04.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced communication within office by implementing centralized digital messaging platform.
Education
High School Diploma -
Riverside Brookfield
Riverside, IL01.1996
Certificate -
Hamburger University
Oak Brook, IL06.1996
Skills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- Cold calling
- Meeting facilitation
- Staff recruitment
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Goal setting and achievement
- Self motivation
- Customer relationship management
- Goal setting
- Professionalism
- Customer complaint resolution
- Staff supervision
- Time management abilities
- Inventory management
- Continuous improvement
- Written communication
- Training development
- Team recruiting and onboarding
- Adaptability
- New hire onboarding
Timeline
Manager, Sales and Customer Support
Family Outreach Program
04.2009 - 03.2025
Office Manager, Sales Associate, Customer Service
House Of Majestic
05.1994 - 04.2011
High School Diploma -
Riverside Brookfield
Certificate -
Hamburger University
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