Yvette Calhoun
Park Forest
Summary
Dynamic professional with 20 years of medical office and customer service experience, adept at safeguarding patient privacy and enhancing satisfaction at Midwest Medical Records Association. Proven skills in training and mentoring, alongside proficiency in EPIC and CRM software, ensure efficient operations and strong team collaboration. Excellent communicator committed to maintaining confidentiality and compliance.
Overview
29
29
years of professional experience
Work History
Release of Information Site Coordinator
Midwest Medical Records Association Inc.
01.1999 - Current
- Safeguard patient rights to privacy by ensuring only authorized individuals are receiving access to records.
- Provide exceptional customer service during interactions with patients, staff and vendors.
- Maintains patient confidentiality per HIPAA regulations.
- Retrieve, scan, invoice, print and mail medical records using EMR system for patients, insurance companies, IDPH, attorneys, etc.
- Schedule and train new associates on department rules, regulations, operating programs and procedures.
- Develop strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents with supervisor.
Customer Service Representative
Cook County Hospital
03.2008 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified and collected patient demographic information in accordance to CCH standards.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted patients by double checking medical tests, verifying time and location of appointments.
- Monitored registration, scheduling and insurance verification to ensure proper processing.
Correspondence Clerk
Medical Correspondence Management
06.1996 - 01.1999
- Maintained client satisfaction with prompt responses in addition to multi-tasking phone calls, emails, and postal inquiries.
- Provided administrative support during Quality Assurance audits or inspections which resulted in a smooth process without any delays.
- Managed sensitive documents with discretion, ensuring confidential information was securely stored or destroyed as necessary.
- Responded to requests for medical records, processing letters and reports.
- Photocopied records and documents for billing or legal services, sending and receiving information via fax machine.
- Assured supervisor was informed of problems or issues .
Education
Associate of Applied Science - Business Management
Prairie State College
Chicago Heights, IL05-1986
Skills
- Scheduling coordination
- Training and mentoring
- Team building
- Time management
- Critical thinking
- Decision-making
- Microsoft office
- Clear communication
- EPIC and CRM software programs
- Proficient in data-entry
- 20 years medical office and customer experience
- Excellent interpersonal, verbal and written communication skills
Timeline
Customer Service Representative
Cook County Hospital
03.2008 - 12.2015
Release of Information Site Coordinator
Midwest Medical Records Association Inc.
01.1999 - Current
Correspondence Clerk
Medical Correspondence Management
06.1996 - 01.1999
Associate of Applied Science - Business Management
Prairie State College
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