Yvette Allmon
Chicago
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The North Face Inc.
Chicago
03.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Lead Sales Key Holder
Payless Shoe source
Chicago
05.2017 - 04.2021
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
High School Diploma -
Calumet High School
Chicago, IL06-2002
Skills
- Customer service
- Technical support
- Product knowledge
- Order processing
- Complaint resolution
Timeline
Customer Service Representative
The North Face Inc.
03.2022 - Current
Lead Sales Key Holder
Payless Shoe source
05.2017 - 04.2021
High School Diploma -
Calumet High School