Yuvia Castellanos
Aurora
Summary
Energetic, respectful, outgoing and courteous. Customer-oriented with excellent communication skills. Looking to join a team committed to providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Stocking Associate
Walmart
Oswego
05.2024 - Current
- Broke down and discarded empty packaging and boxes after stocking products.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Unloaded delivery trucks and verified contents against invoices.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Operated forklift and pallet jack to transport heavy loads.
Cashier
Michael Kors Outlet
Aurora
04.2022 - Current
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Put things on shelves and organize them
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Credit cards, checks, gift cards, and coupons were all processed by me
- Served the needs of more than 20 or more customers in a busy register environment
- Efficiently and accurately processed a large number of transactions
- Handled customer complaints and took the necessary steps to resolve their problems
- Placed orders for supplies and retail items and received them
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays
Crew Member
Rise Pies
Aurora
11.2021 - 04.2022
- Stored food trays in refrigerated storage cabinets or placed them over food warmers for immediate service
- Am in charge of taking orders from customers
- Cleanliness, Customer Service, and Food Preparation
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Taking customer orders
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
Cashier
Nike Factory Store
Aurora
06.2021 - 11.2021
- Educated customers about [Type] promotions to increase sales
- Help customers by guiding them and answering their questions
- Am in charge of issuing receipts, refunds, change, and tickets
- Checked customer prices and processed sales by scanning barcodes
- Put things on shelves and organize them
- Credit cards, checks, gift cards, and coupons were all processed by me
Grocery Stocker
Walmart Supercenter
Oswego
08.2020 - 01.2021
- Unloaded truck
- Prepared pallets
- Kept work areas neat, clean and free from debris
- Inspected floor, noted missing items and immediately replenished merchandise
- Labeled products, rotated, and replenished stock
Front Desk Associate
Sport Clips Haircuts of Montgomery
Montgomery
05.2020 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered all front desk calls
- Maintained cleanliness of store
Education
High School Diploma -
West Aurora High School
Aurora, IL01.2020
Skills
- Problem-solving
- Customer service
- Attention to detail
- Multitasking
- Strong work ethic
- POS inventory system operation
- Training personnel
- Strong communication skills
- Team building
- Prioritizing
- Critical thinking
- Front-of-house display creation
- Cleaning procedures
- Employee training and development
- Problem resolution
References
- Louisa Chan, 630-788-4296
- Maria Salgado, 847-636-7450
Timeline
Stocking Associate
Walmart
05.2024 - Current
Cashier
Michael Kors Outlet
04.2022 - Current
Crew Member
Rise Pies
11.2021 - 04.2022
Cashier
Nike Factory Store
06.2021 - 11.2021
Grocery Stocker
Walmart Supercenter
08.2020 - 01.2021
Front Desk Associate
Sport Clips Haircuts of Montgomery
05.2020 - 07.2020
High School Diploma -
West Aurora High School