Figma
Yuval Cohen
UX/UI Designer, Sales & Costumer Service
Petaẖ Tiqwa
Summary
Focused Sales & Customer Service Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
18
18
years of professional experience
8
8
Certificates
4
4
Languages
Work History
UX Designer
Cash It
07.2023 - 09.2023
- Enhanced user experience by designing intuitive navigation and visually engaging interfaces.
- Fostered collaborative thinking in design review meetings.
- Implemented effective usability testing methods to validate design decisions and iterated as needed.
- Provided detailed wireframes and prototypes for development guidance.
Customer Service Manager
Sygnet Technologies LTD
03.2020 - 06.2024
- Increased customer retention rates by resolving
issues effectively and nurturing relationships. - Enhanced customer satisfaction by 70% through
streamlined inquiry response and quality control
measures. - Collaborated with management to refine
customer service processes and support
structures. - Oversaw 4 costumer service employees.
E-Commerce Manager
Sygnet Technologies LTD
03.2020 - 06.2024
- Increased conversion rates by 20% through A/B testing and data-driven design updates.
- Adopted innovative e-commerce technologies for enhanced platform capabilities and competitive advantage.
- Improved inventory management for seamless order fulfillment and customer satisfaction.
- Enhanced user experience with intuitive navigation, compelling product descriptions, and visually appealing design elements.
B2B Sales Representative
Sygnet Technologies LTD
02.2013 - 06.2024
- Maintained and expanded customer base by 5% through effective problem resolution and sales strategy.
- Cultivated new customer relationships and exceeded sales targets through collaborative sales efforts.
- Expanded market share with strategic networking and targeted outreach efforts
Brand Manager
Sygnet Technologies LTD
01.2014 - 04.2020
- Managed Israel retail chain stores for product sales, training, and inventory
management. - Developed and maintained business partnerships while overseeing brand management and trade show initiatives for Plantronics.
Regional Sales Manager
Sygnet Technologies LTD
04.2009 - 12.2013
- Oversaw 30 cellular phone accessory retail stores and 50 employees in Central Israel.
- Developed sales policies, managed employee teams, and set targets to drive sales volume.
- Implemented professional tools and strategies to enhance sales performance and conducted negotiations to promote deal closure.
- Implemented initiatives that led to increased annual revenues in stores by 15%.
Sales Manager
Zman Avir LTD
10.2007 - 09.2008
- Oversaw operations of retail stores within Cellcom LTD, including team management and goal achievement.
- Conducted negotiations and promoted deals to drive sales and customer satisfaction by 10%.
Deputy Store Manager
Erroca International Ltd.
08.2006 - 10.2007
- Co-managed sunglasses and optics retail store, setting and meeting personal and company-defined goals.
- Oversaw employee management, provided professional sales tools, and set targets to increase sales volume by 20%.
- Conducted negotiations, promoted deals, and supervised merchandise displays to enhance customer engagement.
Education
Certificate - UI Designer
Bex Academy
Israel 04.2001 -
Certificate - UX Designer
Bex Academy
Israel 04.2001 -
Certificate - Music Production & Sound Engineering
Audio Masterclass
London, UK (Online Studies) 04.2001 -
Diploma - Recording Engineering & Music Production
Audio Institute of America
Los Angeles, CA, USA (Online Studies) 04.2001 -
Certificate - Independent Broker
Mashav Capital Markets - College of Management
Bnei Brak, Israel 04.2001 -
Certificate - Radio Broadcasting
Voice Bank
Tel Aviv, Israel 04.2001 -
Skills
Team building
Software
Priority
Cubase
MS Office
Photoshop
Windows
WordPress
WooCommerce
Shopify
Ebay
Amazon
Yaballe
AutoDS
Certification
Sales, Service & Management Workshops, Zman Avir LTD - 3 Months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
UX Designer
Cash It
07.2023 - 09.2023
Customer Service Manager
Sygnet Technologies LTD
03.2020 - 06.2024
E-Commerce Manager
Sygnet Technologies LTD
03.2020 - 06.2024
Brand Manager
Sygnet Technologies LTD
01.2014 - 04.2020
B2B Sales Representative
Sygnet Technologies LTD
02.2013 - 06.2024
Regional Sales Manager
Sygnet Technologies LTD
04.2009 - 12.2013
Sales, Service & Management Workshops, Zman Avir LTD - 3 Months
08-2008
Sales, Service & Management Workshops, Erroca International LTD - 3 Months
12-2007
Sales Manager
Zman Avir LTD
10.2007 - 09.2008
Deputy Store Manager
Erroca International Ltd.
08.2006 - 10.2007
Certificate - UI Designer
Bex Academy
04.2001 -
Certificate - UX Designer
Bex Academy
04.2001 -
Certificate - Music Production & Sound Engineering
Audio Masterclass
04.2001 -
Diploma - Recording Engineering & Music Production
Audio Institute of America
04.2001 -
Certificate - Independent Broker
Mashav Capital Markets - College of Management
04.2001 -
Certificate - Radio Broadcasting
Voice Bank
04.2001 -
Similar Profiles
Lia RalphLia Ralph
Head Cashier/Customer Service Cashier at Naifeh's Cash SaverHead Cashier/Customer Service Cashier at Naifeh's Cash Saver
Gersende RIDELGersende RIDEL
Directrice Administrative et Financière at Euphrosyne Cash 33310Directrice Administrative et Financière at Euphrosyne Cash 33310
Florin DinculescuFlorin Dinculescu
Assistant manager at Romanian Product Cash&CarryAssistant manager at Romanian Product Cash&Carry
Stav SnehStav Sneh
Performance Dancer at IndependantPerformance Dancer at Independant
Asi MarcusAsi Marcus
Head of Financial & Corporate Applications at SodaStreamHead of Financial & Corporate Applications at SodaStream