Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yulissa Rivera

Lombard

Summary

Adept at managing high-stress situations and fostering professional relationships, I enhanced RXO's dispatch efficiency and customer satisfaction through expert conflict resolution and strategic decision-making. My recruitment initiatives at Innovated Staffing LLC significantly streamlined hiring processes, showcasing my strong problem-solving and customer service skills.

Overview

8
8
years of professional experience

Work History

Dispatcher

RXO
10.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching and tracking of 8-10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Recruiter

Innovated Staffing LLC
08.2022 - 08.2023
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.

Customer Service Representative

Opticote
05.2020 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Cashier

Squabs Gyros
02.2017 - 04.2020
  • Greeted customers entering restaurant and responded promptly to customer
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associates - Science

Triton College
River Grove, IL
05.2019

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Problem-solving
  • Customer relations
  • Maintaining call metrics
  • Database maintenance
  • Incident reporting
  • Conflict resolution
  • Team collaboration
  • Map reading
  • Tracking systems
  • Geographical expertise
  • Adjusting routes

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Dispatcher

RXO
10.2023 - Current

Recruiter

Innovated Staffing LLC
08.2022 - 08.2023

Customer Service Representative

Opticote
05.2020 - 08.2022

Cashier

Squabs Gyros
02.2017 - 04.2020

Associates - Science

Triton College

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Yulissa Rivera