Yuliia Kushnir
Palatine
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Scrum Master
GLO Life / It Consulting Company
2019.06 - 2023.12
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Monitored team velocity and sprint progress, identifying and addressing any impediments or bottlenecks that could impact delivery timelines.
- Conducted regular retrospectives to reflect on team performance, identify areas for improvement, and implement actionable strategies for continuous enhancement.
- Supported the development team in adhering to Scrum principles and practices, promoting self-organization and cross-functional collaboration.
- Acted as a servant leader by removing obstacles, shielding the team from external distractions, and fostering a culture of trust and empowerment.
- Coordinated with external stakeholders and dependencies to manage cross-team dependencies and ensure smooth integration and delivery of features.
- Facilitated product demos and stakeholder reviews to gather feedback, validate deliverables, and drive product refinement and iteration.
- Implemented and maintained metrics and KPIs to track team performance, project progress, and product quality, providing visibility and insights for decision-making.
- Contributed to the continuous improvement of Agile processes and practices within the organization, leveraging insights from retrospectives and industry best practices.
- Actively participated in the Scrum Master community of practice, sharing knowledge, experiences, and learning with other Scrum Masters to drive organizational agility and excellence.
Business Process Analyst
Highlights Chicago
2014.10 - 2018.06
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
- Collaborated with clients, managers, and technical teams, to interpret and explain their needs and requirements.
- Facilitated meetings, workshops, and presentations to gather feedback, obtain approvals, and manage expectations. Assisted in meetings regarding planning and scheduling projects.
- Communicate and cooperate effectively with project managers to provide them with reports on project status.
Sales and Service Manager
PUMB Bank
2013.05 - 2014.08
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
- Managed budget allocation for the department, ensuring optimal resource utilization for maximum return on investment.
- Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated customer satisfaction surveys to analyze results into action plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales and Project Coordinator
WOG Group
2011.06 - 2013.08
- Developed an effective client follow-up system that contributed to increased customer satisfaction and loyalty.
- Conducted thorough market research to identify new business opportunities, expanding the company''s client base.
- Improved client retention rates with excellent communication skills, fostering strong relationships, and providing regular updates on project status.
- Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
- Increased market share within target segments through identification of key industry trends.
- Organized regular team meetings to review progress, discuss challenges, and brainstorm solutions for continuous improvement in sales and project management processes.
- Implemented systems and procedures to increase sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Education
M.D. - Business Management
Drohobych Ivan Franko State Pedagogical University
Ukraine06.2011
Skills
- Agile Metrics Tracking
- Agile Coaching
- Project Management
- Sprint Planning
- Meeting facilitation
- Scrum Framework Expertise
- Risk Identification
- Software Development Lifecycle
- Kanban Knowledge
- Backlog Grooming
- Stakeholder Management
- User Story Creation
- Presentation Skills
- Retrospective Analysis
- Workflow Analysis
- Work Planning and Prioritization
- Team Leadership
- Project tracking
- Coaching and Mentoring
- Status Reporting
- Waterfall methodology
- MS Office
- Client Relations
- Attention to Details
- Jira and Confluence tools expertise
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Full Professional
Timeline
Scrum Master
GLO Life / It Consulting Company
2019.06 - 2023.12
Business Process Analyst
Highlights Chicago
2014.10 - 2018.06
Sales and Service Manager
PUMB Bank
2013.05 - 2014.08
Sales and Project Coordinator
WOG Group
2011.06 - 2013.08
M.D. - Business Management
Drohobych Ivan Franko State Pedagogical University
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