Yuliia Haida
Hoffman Estates
Summary
Team member with a strong background in customer service and administrative roles. Known for exceptional scheduling,organizational skills and effective time management. Excelled in resolving conflicts, managing complex calendars, and supporting team collaboration. Fluent in Ukrainian, Russian, and English.
Overview
9
9
years of professional experience
Work History
Dental Office Assistant
APY Dental
Vancouver, WA
08.2025 - 02.2026
- Implemented new scheduling system, enhancing appointment management and reducing wait times.
- Supervised daily operations to ensure efficient patient flow and service quality.
- Trained and mentored staff on office protocols and customer service standards.
- Conducted staff performance assessments, fostering professional development and accountability.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Established team priorities, maintained schedules and monitored performance.
Dental Assistant/Office Assistant
APY Dental
Vancouver, USA
01.2023 - 10.2024
- Assist the dentist during procedures by handing tools and materials, managing suction, and ensuring patient comfort.
- Took bitewing, panoramic and occlusal X-rays and prepared for dentist assessment.
- Maintain patient records by documenting treatment details and updating medical histories.
- Schedule appointments, handle cancellations, and confirm bookings.
- Maintained confidentiality and adhered to HIPAA regulations.
- Manage patient records by updating contact details, medical histories, and treatment plans.
Store Administrator
Tattoo Brush
12.2019 - 05.2022
- Managed inventory levels and ensured accurate stock counts to support operational efficiency.
- Facilitated open communication between staff and management, fostering a positive work environment that promoted teamwork.
- Contributed to higher sales revenues with exceptional attention to merchandise display and organization.
- Coordinated staff schedules to optimize coverage and enhance customer service experience.
- Streamlined administrative processes, reducing paperwork errors and improving workflow efficiency.
- Oversaw daily cash handling procedures, ensuring compliance with company financial policies.
- Trained new employees on store policies, enhancing team performance and service standards.
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
Barista
Black&WhiteCoffee
Ternopil, Ukraine
09.2016 - 10.2019
- Prepare and serve a variety of coffee drinks, including espresso, lattes, cappuccinos, and cold brews, according to customer preferences and recipes.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Built customer loyalty by remembering personal preferences.
Education
Bachelor's Degree - Law
National Academy of Internal Affairs
Rivne, UkraineSkills
- Strong administrative and organizational skills
- Excellent communication
- Ability to work in high-pressure environments
- Knowledgeable in processing payments, handling insurance claims, and explaining billing procedures to customers
- Fluent in Ukrainian, Russian, and English, with extensive experience communicating professionally
- Proficiency in medical terminology and documentation
- Strong writing and verbal skills
- Insurance billing
- High accuracy
- Customer service
- HIPAA compliance
- Dental terminology
- Phone etiquette
- Patient scheduling
- Office organization
- Document preparation
- Payment processing
- Marketing support
- Follow-up calls
- Positive mindset
- Team collaboration abilities
Languages
Ukrainian
Native
Russian
Fluent
English
Advanced (C1)
Timeline
Dental Office Assistant
APY Dental
08.2025 - 02.2026
Dental Assistant/Office Assistant
APY Dental
01.2023 - 10.2024
Store Administrator
Tattoo Brush
12.2019 - 05.2022
Barista
Black&WhiteCoffee
09.2016 - 10.2019
Bachelor's Degree - Law
National Academy of Internal Affairs