Yuliana Lopez
Chicago
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Universal Dental
01.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Assisted with medical coding and billing tasks.
Dispatcher Coordinator
Top Frieght Express
01.2024 - 11.2024
- Directed dispatching, routing, and tracking of 30-150 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dental Receptionist
Dental Dreams LLC
06.2020 - 05.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
ITW Speer Academy
Chicago, IL06-2019
Skills
- Setup efficiency
- Insurance verification
- Issue resolution
- Billing procedures
- Complaint resolution
- Multi-line phone talent
- POS systems expert
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
Universal Dental
01.2025 - Current
Dispatcher Coordinator
Top Frieght Express
01.2024 - 11.2024
Dental Receptionist
Dental Dreams LLC
06.2020 - 05.2024
High School Diploma -
ITW Speer Academy