Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuliana Guzman

Chicago

Summary

Dedicated customer service professional with extensive experience in team collaboration and staff training. Adept at educating customers and adapting to change, contributing to a positive and efficient service environment.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

H&M Hennes & Mauritz
Chicago
10.2021 - 05.2026
  • Resolved customer complaints through active listening and effective problem-solving, improving customer satisfaction.
  • Maintained calm and professionalism in stressful situations, successfully diffusing customer tensions and fostering positive interactions.
  • Educated customers on current promotions and store policies, improving their shopping experience and encouraging repeat visits.
  • Trained new staff on customer service standards and procedures, ensuring consistent service quality.

H&M

H&M Hennes & Mauritz
Chicago
11.2018 - 09.2021
  • Cultivated relationships with regular customers, enhancing personalized service to increase loyalty and encourage repeat business.
  • Collaborated with team members to enhance customer service experience, ensuring consistent, high-quality interactions across all customer touchpoints.
  • Educated new staff on sales techniques and store policies, facilitating their integration and effectiveness in the team.
  • Organized merchandise displays to maintain store appearance and create an inviting shopping environment.

Restaurant Hostess

Bonhomme Hospitality
Chicago
09.2017 - 09.2018
  • Managed guest expectations by providing timely information on hours, wait times, and specials, leading to increased guest satisfaction.
  • Greeted and seated guests promptly to create welcoming atmosphere.
  • Trained new host staff on procedures and customer service standards to ensure consistent service quality.

Education

Associate of Arts - Education

Harold Washington
Chicago, IL
05-2019

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Effective communication
  • Team collaboration
  • Adaptability to change
  • Quality control
  • Staff training
  • Project management

Languages

Spanish
Professional

Timeline

Customer Service Representative

H&M Hennes & Mauritz
10.2021 - 05.2026

H&M

H&M Hennes & Mauritz
11.2018 - 09.2021

Restaurant Hostess

Bonhomme Hospitality
09.2017 - 09.2018

Associate of Arts - Education

Harold Washington
Yuliana Guzman