Yuliana Fuentes
Waukegan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful customer service representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Member Loyalty Representative
Oportun
Waukegan
09.2025 - Current
- Assisted customers with account inquiries and resolved issues to enhance customer satisfaction.
- Provided clients with information on loan products and services to facilitate informed decision-making.
- Reviewed loan documents for completeness and ensured compliance with regulatory standards to minimize risk.
Relationship Banker
Associated Bank
Kenosha
09.2023 - 08.2024
- Cultivated strong customer relationships through personalized banking solutions.
- Educated clients on financial products and services for informed decision-making.
- Managed daily transactions while ensuring compliance with banking regulations.
Retail Assistant Manager
T-Mobile
Zion
06.2021 - 08.2023
- Trained staff, managed inventory, maintained safe, clean, and visually appealing store environment, assisted customers.
- Ensured store achieved sales goals to support revenue and profitability.
- Assisted in managing daily operations for retail store.
- Trained and mentored new team members on sales techniques.
- Implemented visual merchandising strategies to enhance product displays.
Mobile Expert
T-Mobile
Zion
05.2021 - 05.2023
- Educated customers and staff on latest devices and technology through regular product demonstrations.
- Performed in-store product demonstrations at assigned events.
- Developed in-depth knowledge of company product suites to assist customers effectively.
- Monitored wireless sales space to enhance understanding of various carriers' offerings.
Bank Teller
BMO Harris Bank
Round Lake
11.2019 - 09.2020
- Reconciled cash drawer and resolved discrepancies, ensuring accuracy in daily transactions.
- Counted and packaged currency and coins accurately at the end of each shift.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled telephone inquiries regarding checking and savings accounts, loans, and lines of credit, providing timely and accurate information to customers.
- Strengthened customer relationships through effective interpersonal and communication skills, enhancing overall customer satisfaction.
Barista
Starbucks
Waukegan
08.2014 - 11.2019
- Engaged with customers during peak periods to foster a fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Coordinated customer flow during peak hours to ensure efficient service.
- Enhanced customer loyalty by effectively resolving issues through strong communication.
Sales Associate
T-Mobile
Waukegan
01.2017 - 10.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2012
Some College (No Degree) - Psychology
College of Lake County
Grayslake, ILSkills
- Feedback Acceptance
- Merchandise Packaging
- Inventory Stocking
- Wrapping and Boxing
- Till Counting
- Stocking and Replenishing
- CPNI Compliance
- Meeting Sales Quotas
- Sales Transactions
- Meeting Sales Goals
- Cash Counting
- Data Security and Validation
- Upselling
- Communication skills
- Microsoft Word
- Windows
- Transaction processing
- Time management
- Conflict resolution
- Problem solving
Languages
- English
- Spanish, Fluent
- English, Fluent
Willing To Relocate
- Lake Forest, IL
- Mundelein, IL
- Buffalo Grove, IL
Personal Information
Authorized To Work: US
Timeline
Member Loyalty Representative
Oportun
09.2025 - Current
Relationship Banker
Associated Bank
09.2023 - 08.2024
Retail Assistant Manager
T-Mobile
06.2021 - 08.2023
Mobile Expert
T-Mobile
05.2021 - 05.2023
Bank Teller
BMO Harris Bank
11.2019 - 09.2020
Sales Associate
T-Mobile
01.2017 - 10.2017
Barista
Starbucks
08.2014 - 11.2019
High School Diploma -
Waukegan High School
Some College (No Degree) - Psychology
College of Lake County