Qusai Yousef Alnasur
Chicago Ridge
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
General Manager
Boba Heaven
04.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Bagger/Grocery Stocker
Fairplay Foods
08.2020 - 03.2021
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Cook
McDonald's
03.2019 - 04.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
High School Diploma -
Harold L. Richards High School
Oak Lawn, IL05.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Performance Improvements
- Staff Management
- Staff Training
- Staff Supervision
- Motivation
- Workflow Planning
- Bilingual
- Staff training/development
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Boba Heaven
04.2023 - 04.2024
Bagger/Grocery Stocker
Fairplay Foods
08.2020 - 03.2021
Cook
McDonald's
03.2019 - 04.2020
High School Diploma -
Harold L. Richards High School
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