Yossi Kacew
Operations Coordinator
Haifa,Israel
Summary
Leading and Engaging with customers with different kinds of technologies and through different interfaces.
+10 Years of experience in troubleshooting and Customer service in the public sector businesses.
A passionate, curious , ambitious, career-focused job seeker, anxious to obtain an entry-level Customer Success position to help launch career while achieving company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operations Coordinator
TanKo International (97) LTD
Haifa, Israel
06.2020 - Current
- Established high-quality customer experience for global and domestic partners.
- Customer Import / Export Operations, Working with more then 60 clients, troubleshooting and billing.
- Handled 50 calls per day to address customer inquiries and concerns.
- Review financial reports in a daily basis and investigated variances with accounting staff to keep records accurate.
- Use CRM's Programs to analyze production data, guaranteeing efficient production.
- Build strong relationships with our clients to understand their needs and ensure their success.
Logistics Coordinator
Ticketingo
Tirat Ha-Carmel, Israel
12.2020 - 03.2021
- Processed and entered customer orders into database CRMs and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Managed more then 100 customer calls per week.
- Printed tickets, picked supplies and filled packages under tight deadlines.
Patient Support Manager
Amplio
Haifa, Israel
08.2017 - 08.2019
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals
- Manage the success of integrations post launch while maintaining effective relationships with our partners (developers) Carried out day-day-day duties accurately and efficiently
- Demonstrated and educated new customers on how to use Amplio products, contented, and monitored activity in a manner that is tailored to their specific use-case.
- Received and Managed over 50 customer per day.
Assistant Manager
Nespresso
Haifa, Israel
02.2015 - 02.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed 20 Employees and Increased boutique's sales by 30 %.
- Received more then 150 customers per day.
- Deployed enhanced product features and optimized implementation for use in marketing strategies.
Education
Course - Customer Success Manager
Jolt
Online 11.2020 - Current
Course - The Art of Presentation And Sales
Maof
Haifa 08.2018 - 11.2018
Bachelor of Arts - Communication Studies
Max Stern Jezreel Valley College
Jezreel Valley 10.2011 - 10.2014
Skills
Verbal communication
Computer Skills
Leadership
Tech- savvy
Deadline and scheduling management
Training and mentoring
Timeline
Logistics Coordinator
Ticketingo
12.2020 - 03.2021
Course - Customer Success Manager
Jolt
11.2020 - Current
Operations Coordinator
TanKo International (97) LTD
06.2020 - Current
Course - The Art of Presentation And Sales
Maof
08.2018 - 11.2018
Patient Support Manager
Amplio
08.2017 - 08.2019
Assistant Manager
Nespresso
02.2015 - 02.2017
Bachelor of Arts - Communication Studies
Max Stern Jezreel Valley College
10.2011 - 10.2014