Yosselin Albavera
Wheeling
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Total Promotions
04.2023 - Current
- Assisted call-in customers with questions and orders.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Managed customer expectations and helped navigate sales processes.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
Sales Assistant
Associated fastening products
08.2022 - Current
- Answered incoming telephone calls to provide store, products and services information
- Built and maintained relationships with peers and upper management to drive team success.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Assisted president in writing up orders and quotes.
- Monitor sales report and making sure orders are shipping out on time.
Administrative Assistant
Dania furniture
02.2022 - 08.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Assist sales team
- Run daily reports
Server/Bartender/Bartender/Hostess Trainer
Pinstripes
05.2017 - 03.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Hilton Hotels Corporation
01.2016 - 05.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Assisted in event serving, hosting, and room service when needed
Education
High School Diploma -
Buffalo Grove High School
05.2012
Some College (No Degree) - Paralegal Studies
William Rainey Harper College
Palatine, ILSkills
- Processing payments
- Merchandising proficiency
- Product management and pricing
- Customer needs assessment
- Team member motivation
- Good work ethic
- Computer skills
- Communication
- Reliable & trustworthy
- Problem resolution
- Order fulfillment
Education and Training
true
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Assistant
Total Promotions
04.2023 - Current
Sales Assistant
Associated fastening products
08.2022 - Current
Administrative Assistant
Dania furniture
02.2022 - 08.2022
Server/Bartender/Bartender/Hostess Trainer
Pinstripes
05.2017 - 03.2022
Bartender
Hilton Hotels Corporation
01.2016 - 05.2017
Some College (No Degree) - Paralegal Studies
William Rainey Harper College
High School Diploma -
Buffalo Grove High School
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