Yosif Stolovitzki
Help Desk
Yahud
Summary
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Technical Support Specialist
Ministry of Defense
01.2025 - Current
- Provide end-user technical support for hardware, software, and operating systems.
- Diagnose, troubleshoot, and resolve IT issues in a timely manner.
- Install, configure, and maintain computers and applications.
- Collaborate with IT and security teams to ensure system stability and availability.
Computer Support & System Operator – Sergeant First Class (Active Duty), Staff Sergeant (Reserve)
IDF
01.2021 - 01.2025
- Operated and maintained IT systems and operations center.
- Provided technical support for ~150 users (soldiers, officers, civilian staff).
- Led IT as unit's primary point of contact. trained and supervised soldiers.
- Ensured operational readiness and full functionality of systems during active and reserve duty.
Education
Bachelor’s degree - Computer Engineering
Ruppin Academic Center
01.2024
High School Diploma - Electronics & Computers
Rogozin High School
Qiryat Ata, Israel01.2020
Skills
Help desk support
Hardware and software installation
Desktop troubleshooting
C programming language
Certification
IDF – System Administration
Timeline
Technical Support Specialist
Ministry of Defense
01.2025 - Current
Computer Support & System Operator – Sergeant First Class (Active Duty), Staff Sergeant (Reserve)
IDF
01.2021 - 01.2025
Bachelor’s degree - Computer Engineering
Ruppin Academic Center
High School Diploma - Electronics & Computers
Rogozin High School
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