Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yoseph Fadela

Software Support Engineer Manager

Summary

Results-oriented team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions

Overview

13
13
years of professional experience

Work History

Software Support Engineer Team Leader

Amdocs
4 2017 - Current
  • Managing tech support team of core product.
  • Improved team productivity with consistent communication, collaboration, and knowledge sharing among peers.
  • Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.
  • Responsible for providing guidance & Tier 3 support for application's core behavior
  • This role requires deep understanding with both the application's functional design and capabilities, as well as the account's business requirements
  • Reproducing complex scenarios while perform code investigation\debug to detect issue's root cause
  • Acting as the linking point between R&D\Architects\Product Management\Tier 3 and Delivery (account)
  • Main technologies in use: Java, SQL, Unix, Xml, dockers, kubernetes

Senior Media Buyer in Forex/Binary/Casino/Lottery/Gaming

Gold Waves Media
06.2012 - 04.2017
  • Recruitment of new partners to the company and customer retention.
  • Optimization with creative for top lead quality with the greatest conversion rate.
  • Targeting new potential Partners.
  • Buying mobile media on apps and web from best platforms ( StartApp, AdMob ,…) and Social media Facebook.
  • Conducted regular market research, staying abreast of industry trends and emerging opportunities.
  • Implemented innovative media buying techniques to maximize exposure while minimizing costs.
  • Developed strong relationships with media partners to secure prime ad placements at competitive rates.

Director of Marketing and Advertising

Jabber Media Ltd
05.2011 - 05.2012
  • Recruitment of new partners to the company.
  • Advertisement of new technology though google and customer Technical Training.
  • Account management of hundreds of clients.
  • Promoting a business advertising promotions.
  • Managed budgets for multiple projects simultaneously, ensuring optimal allocation of resources while meeting financial targets.
  • Streamlined internal processes for project management, reducing inefficiencies and allowing for quicker execution of tasks.
  • Conducted market research to identify emerging trends, adjusting strategies accordingly to maintain a competitive advantage.

Education

Java Certification - Java

John Bryce
Tel Aviv, Israel
04.2001 -

MCPD Certification - ASP.Net & C#

John Bryce
Tel Aviv, Israel
04.2001 -

Bachelor of Science - Computational Science

Netanya Academy
Netanya
04.2001 -

Software Engineering Diploma - Software Engineering

College of Management
Tel Aviv, Israel
04.2001 -

Skills

    C# Framework 35

    Team building

    ASP / ASPNET

    HTML / JavaScript / CSS

    MySQL

    Application support

    Incident Management

    Scripting Languages

    Software integration

    Troubleshooting skills

    Technical Support

    Debugging

    Technical Analysis

Languages

Arabic
Proficient
C2
Hebrew
Proficient
C2
English
Proficient
C2

Timeline

Senior Media Buyer in Forex/Binary/Casino/Lottery/Gaming

Gold Waves Media
06.2012 - 04.2017

Director of Marketing and Advertising

Jabber Media Ltd
05.2011 - 05.2012

Java Certification - Java

John Bryce
04.2001 -

MCPD Certification - ASP.Net & C#

John Bryce
04.2001 -

Bachelor of Science - Computational Science

Netanya Academy
04.2001 -

Software Engineering Diploma - Software Engineering

College of Management
04.2001 -

Software Support Engineer Team Leader

Amdocs
4 2017 - Current

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Yoseph FadelaSoftware Support Engineer Manager