Yoselin Montes
Countryside
Summary
Customer-focused Front of House Team Member with a years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Skilled CMS Teller with background in financial industry. Experience includes handling cash transactions, customer service, and compliance with banking regulations. Strengths lie in attention to accuracy, problem-solving skills, and ability to adapt to new systems quickly. Previous roles demonstrate significant impact on improving operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
CMS Teller
Loomis Armored
Burr Ridge
01.2026 - Current
- Processed cash deposits and withdrawals for clients efficiently.
- Managed inventory of cash and supplies in secure environment.
- Operated currency counting machines to ensure accurate transactions.
- Assisted customers with account inquiries and transaction requests.
- Conducted regular audits of cash drawers to verify balances.
- Communicated effectively with management regarding operational issues and resolutions.
- Provided excellent customer service by responding to inquiries promptly.
Package Handler
FedEx
Countryside
09.2025 - 02.2026
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted packages based on size and destination for timely processing.
- Operated package handling equipment safely and effectively.
- Maintained cleanliness and organization in the work area consistently.
- Followed safety protocols to minimize risk during operations and handling.
FOH Team Member
Panda Express
Countryside
09.2024 - 10.2025
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served food items according to safety standards.
- Assisted with inventory management and stock replenishment.
- Collaborated with team members to ensure smooth operations.
- Handled customer inquiries and resolved issues promptly.
- Trained new employees on food preparation procedures and service standards.
- Operated cash register and processed transactions accurately.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
Busser and carry out
Original Pancakes House
La Grange
01.2024 - 08.2025
- Cleared and reset tables efficiently for incoming guests.
- Cleaned and organized dining areas to ensure a welcoming atmosphere.
- Assisted servers by delivering food and beverages promptly.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
- Provided quick and efficient clearing of tables between courses.
Education
Lyons Township High School
La Grange, IllinoisSkills
- Customer service
- Food safety
- Inventory management
- Cash handling
- Currency counting
- Transaction processing
- Customer relationship management
- Team collaboration
- Safety compliance
- Time management
- Problem solving
Languages
Spanish
Timeline
CMS Teller
Loomis Armored
01.2026 - Current
Package Handler
FedEx
09.2025 - 02.2026
FOH Team Member
Panda Express
09.2024 - 10.2025
Busser and carry out
Original Pancakes House
01.2024 - 08.2025
Lyons Township High School