Yoselin Alvarez
West Dundee
Summary
Professional, organized and reliable, successful in managing multiple challenges throughout my work life, with a positive attitude, willingness to assume responsibility to meet the objectives set by the company and the work team.
Overview
6
6
years of professional experience
Work History
Customer Service
Pronto Insurance Services
06.2023 - Current
- Provided exceptional customer service to customers.
- Provide customer assistance in resolving policy issues.
- Advice to the client on their insurance coverage.
- Customer service both in person and by calls.
- Monthly achievement of goals.
- Management of various insurance programs.
- Analysis of payment invoices.
- Process client insurance payments by phone and in person.
- Daily follow-up by calling clients for their late payments and to remind them of future payments.
- Handling a frustrated client.
Finance Assistant
Mundo Auto Sales Inc
03.2023 - 06.2023
- Enter customer data and generate contracts for customer signature.
- Review contracts and client documentation and then organize them for sending to financial institutions.
Management of Dealer Center, DealerTrack and Frazer. - Customer service in store and virtually.
Production Operator
Abbott
02.2022 - 01.2023
- Assemble the tools to carry out the COVID Test.
- Inspects final products for defects and failures using appropriate quality control procedures.
Sales Support Representative
Sandvik Chile
12.2019 - 12.2021
- Communication initiated with company clients through telephone calls and electronic means, providing information on the status of purchase orders and availability of spare parts for mining machinery.
- Performed data entry for sales figures, metrics and other client data.
- I created and processed orders and reviewed pending orders to verify compliance with the fulfillment schedule and in turn sent detailed reports per customer with information on their pending orders for shipment.
Account Executive
Dimerc Office
08.2017 - 12.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships, and executed sales strategies to drive new business in web sales.
- Executed successful sales strategies to convert prospects into customers.
- Resolved issues quickly to drive satisfaction and improve customer service.
Education
Telecommunication Engineer -
UNEFA
Puerto La Cruz, Venezuela05.2014
Skills
- Data analysis
- Report preparation
- Management of programs in English and Spanish
- Communication in general
- Agreement structure
- Sales Systems
- Insurance system
- Teamwork
- Good customer treatment
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service
Pronto Insurance Services
06.2023 - Current
Finance Assistant
Mundo Auto Sales Inc
03.2023 - 06.2023
Production Operator
Abbott
02.2022 - 01.2023
Sales Support Representative
Sandvik Chile
12.2019 - 12.2021
Account Executive
Dimerc Office
08.2017 - 12.2019
Telecommunication Engineer -
UNEFA
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