Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
References
Timeline
Generic

Yongmei Chen

Chicago

Summary

Motivated professional with a strong commitment to improving patient well-being through empathy and attention to detail. Proven ability to complete tasks efficiently and effectively, contributing to team success in healthcare settings. Experienced community volunteer with expertise in social issues, public outreach, and event coordination. Demonstrated strengths in interpersonal communication, project management, and conflict resolution, leading to successful campaigns that enhance local environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Volunteering

UI Health Hospital
Chicago
01.2023 - Current
  • Welcome, patients, at the front, and interact with the healthcare team regarding help.
  • Support and guide patients throughout their experience in medical imaging services.
  • Walk patients to different diagnostic imaging tests, wayfind, and support patients who have questions.

Medical Coordinator

Oak Street Health
Chicago
06.2023 - 08.2024
  • Welcome patients and guests with friendly manner.
  • Conducting check-in patients and assisting patients with their health concerns related.
  • Scheduling/rescheduling appointments within electronic medical records platform.
  • Managing phone lines by answering, confirming, and conducting outbound calls as instructed.
  • Collaborating with health care team through effective communication and problem-solving for patients.
  • Maintaining and organizing the front desk with cleanliness.

Community Volunteer

Lurie Children’s Hospital
Chicago
06.2019 - 06.2019
  • Participated in an event in neighborhoods leading interactive games and sharing health education and safety topics.

Cashier & Customer Service

Champion Books and Gifts
Chicago
03.2017 - 08.2018
  • Greeted customers with a friendly demeanor and answered customer questions regarding items.
  • Gave suggestions when needed.
  • Assisted customers both in person and on the phone regarding location, price, and items.

Education

Bachelor - Liberal Art in Science

University of Illinois at Chicago
Chicago, IL
05.2023

Associate - science degree

Harold Washington College
Chicago, IL
06.2019

Skills

  • Time management and multitasking
  • Patient support
  • Customer service
  • Effective communication
  • Team collaboration
  • Problem solving
  • Electronic medical records
  • Appointment scheduling
  • Health education
  • Attention to detail
  • Adaptability and problem-solving
  • Microsoft Office and Adobe proficiency

Accomplishments

  • STAR Scholar Recipient – offered financial need based on the requirement.
  • One Million Degree Scholar - collaborated with team members gaining leadership skills.
  • Member – Phi Theta Kappa Honor Society - Interacted with professional advisors and offered resources by the program to apply scholarship.
  • Braven X Program pilot fellow - Developed skills critical to success in the 21st century workforce such as operating and managing, effective communications, and problem solving.

Languages

English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual

Certification

State of Illinois Insurance Licenses

Affiliations

  • Hot Chocolate Run - Finished 5K race.

References

References available upon request.

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemoteHybrid

Timeline

Medical Coordinator

Oak Street Health
06.2023 - 08.2024

Volunteering

UI Health Hospital
01.2023 - Current

Community Volunteer

Lurie Children’s Hospital
06.2019 - 06.2019

Cashier & Customer Service

Champion Books and Gifts
03.2017 - 08.2018

Bachelor - Liberal Art in Science

University of Illinois at Chicago

Associate - science degree

Harold Washington College
Yongmei Chen