Developed high-impact deliverables, focusing on strategic planning and execution.
Conducted needs assessments to identify gaps in knowledge and skills, informing future program development.
Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Case Manager
Illinois Masonic Children's Assistance Program
01.2020 - 07.2023
Develop positive relationships with parents to foster open communication about full scope of their children's financial, school, medical, and social needs.
Analyze family's monthly assets and expenses then write and present charitable recommendations to Board of Managers.
Identify resources and tools for family, coordinate individualized referrals to community services, advocate for family needs, and resolve roadblocks to financial stability.
Work remotely and independently while maintaining open communication with Director via regular updates on caseload.
Utilization Reviewer
Memorial Behavioral Health
11.2019 - 07.2023
Review mental health records for quality, safety, and compliance.
Monitor documentation for areas in need of process improvement and issue resolution while ensuring continuous compliance with regulations.
Identify imminent safety concerns and alert leaders and frontline staff.
Participate with development and implementation of new record review tool to align best practices, improve efficiency, and optimize mental health records management across organization.
Clinical Screener
Northern Illinois University
07.2018 - 06.2020
Traveled extensively across Central Illinois conducting interviews and completing Integrated Assessments for families involved with the foster care system.
In collaboration with child welfare staff and leadership, identified treatment and services needs and provided recommendations to court regarding reunification.
Director
Memorial Behavioral Health
04.2015 - 06.2018
Oversaw daily operations of site; supervised 20 staff across 8 programs including Case Management and the Access Department.
Instructed Mental Health First Aid courses.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Worked collaboratively with agency and community partners to budget and expand access to services.
Provided training and workshops to promote Memorial Behavioral Health and mental wellness.
Facilitated the Emerging Leaders program with a focus on peer to peer staffing and supervision.
Led innovative Employee Satisfaction initiative of self-care and team building, which virtually ended chronic staff turnover, increased productivity, and improved client outcomes.
Lead Clinician
Memorial Behavioral Health
02.2013 - 04.2015
Supervised 4-6 staff in 4 programs and maintained a therapy caseload of approximately 30 clients or 13 billable hours weekly.
Completed Mental Health Assessments and Individualized Treatment Plans.
Provided individual therapy to primarily adults using Motivational Interviewing and facets of Cognitive Behavioral Therapy.
Sexual Abuse Therapist
ABC Counseling and Family Services
08.2009 - 12.2012
Conducted, analyzed, and reported results of wide battery of assessments for child sexual abuse victims, youth with sexually problematic behavior, and juvenile sexual offenders; determined risk level of offenders.
Outlined treatment recommendations and provided specialized counseling services for children aged 3-18, families, and groups.
Facilitated psychoeducational groups for parents and other professionals on how to identify signs of child sexual abuse and exploitation.
Education
Master of Arts - Human Development Counseling
University of Illinois
Springfield, IL
2010
Bachelor of Science - Psychology
MacMurray College
Jacksonville, IL
2006
Skills
14 years of experience working in Human Services
Licensed Clinical Professional Counselor
Passionate about serving vulnerable and underserved populations and removing barriers to services
Certified Mental Health First Aid Instructor
Ability to develop and maintain strong relationships with stakeholders and community partners
Sound judgement and ability to quickly adapt
Excellent written/verbal communication skills
Ability to work productively and independently in remote settings
Certification
Certified Mental Health First Aid Instructor
Licensed Clinical Professional Counselor 180.008769
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