Yolanda Valadez
Riverside
Summary
Results-driven clinical director with over a decade of experience in health care administration. Adept at overseeing the delivery of high-quality patient care while optimizing operational efficiency. Skilled in budgeting, staff management and regulatory compliance. Proven record of implementing evidence-based practices and exceeding quality and performance metrics. Committed to interdisciplinary collaboration and enhancing patient outcomes.
Overview
14
14
years of professional experience
Work History
Regional Director of Clinical Operations
Planned Parenthood Of Illinois
09.2015 - Current
- Lead regulatory compliance efforts, maintaining a high level of preparedness for CLIA inspections, internal quality assurance audits as well as PPFA Accreditations.
- Optimized patient flow processes, reducing wait times and enhancing overall patient satisfaction levels.
- Collaborated with senior leadership to develop strategic plans for regional growth specifically the expansion of abortion access through opening of at least three new facilities across the state.
- Fundamentally transformed regional clinical operations by identifying areas of inefficiency, developing targeted action plans, and executing solutions.
- Achieved financial objectives within assigned region by diligently monitoring expenses, visit volume goals and optimizing revenue streams.
- Built high-performing teams by recruiting top talent from diverse backgrounds while emphasizing ongoing professional development.
Regional Manager
Planned Parenthood Of Illinois
08.2014 - 08.2015
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with affiliate goals.
- Established and maintained operational standards for two procedural abortion and family planning locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Health Center Manager
Planned Parenthood Of Illinois
08.2010 - 08.2014
- Ensured consistent delivery of high-quality patient care through regular review meetings with clinical team members where best practices were shared.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Health Administration
Purdue University
Chicago, IL03.2023
Skills
- Clinical expertise
- Strategic planning
- Budget management
- Quality improvement
- Team building
- Adaptability
- Leadership
- Conflict resolution
Timeline
Regional Director of Clinical Operations
Planned Parenthood Of Illinois
09.2015 - Current
Regional Manager
Planned Parenthood Of Illinois
08.2014 - 08.2015
Health Center Manager
Planned Parenthood Of Illinois
08.2010 - 08.2014
Bachelor of Science - Health Administration
Purdue University
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