YOLANDA RICE
Chicago,IL
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Chicago Public Schools, Marcus Garvey Elementary School
Chicago, IL
08.2021 - Current
- Coordinated daily office operations, ensuring efficient communication among staff and administration.
- Managed scheduling for meetings, events, and school activities to optimize time and resources.
- Developed and maintained filing systems to enhance accessibility of student records and administrative documents.
- Collaborated with educators to support classroom needs, facilitating a positive learning environment.
- Assisted in budget tracking for school supplies, maintaining accurate financial records for administrative use.
- Liaised with parents and community members to address inquiries and enhance engagement with the school's initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Teacher's Assistant
Chicago Public Schools, Marcus Garvey Elementary
Chicago, IL
08.2019 - 06.2021
- Supported classroom instruction by preparing materials and assisting with lesson implementation.
- Supervised student activities, fostering a safe and engaging learning environment.
- Collaborated with teachers to adapt lesson plans for diverse student needs.
- Assisted in assessing student progress, providing feedback, and tracking academic achievements.
- Implemented classroom management techniques to promote positive behavior and teamwork among students.
- Mentored new teaching assistants, sharing best practices and instructional strategies.
- Organized educational resources and maintained an orderly classroom setting to enhance learning efficiency.
Customer Service Representative
Harvest Christian Bookstore
Chicago, Illinois
01.2018 - 01.2019
- Responsible for the daily operations of customer service and assisting customers.
- Managed POS transactions and store inventory.
- Responsible for upselling items to reach the daily sales goal.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in locating products and provided recommendations based on preferences.
Assistant Staffing Specialist (Temporary Position)
A-Pro
Chicago, Illinois
01.2017 - 01.2018
- Conducted background checks and reported results to management team and clients.
- Identified community-based sourcing channels to support high volume staffing needs. Track results and ROI of these events.
- Worked closely with hiring managers to ensure understanding of hiring needs including specific requirements and expectations of each job.
- Responsible for understanding the hiring challenges in the external labor market and identifying market specific sourcing strategies.
Store Manager
Family Christian Book Store
Joliet, Illinois
01.2012 - 01.2017
- Implemented new customer service methods to drive sales and achieve goals. Managed store inventory and store budget.
- Scouted talented employees to join the organization. Developed associates to promote growth within the company, provided education on company culture, implemented training initiatives, provided continuous coaching, and professional development.
- Managed employee scheduling and payroll plans according to company's policies and procedures.
- Earned consistent commendations for exemplary customer service. Regularly singled out for exceeding store goals for sponsorship opportunities.
Education
Associate in Arts - Arts Degree
Olive-Harvey College
Chicago, IL05-2025
Skills
- Exceptional Customer Service
- Merchandising and Display
- Training and Scheduling
- New Location Start-Up
- Creative & Innovation Sales Strategies
- Budgeting/Record Keeping
- Problem Solving Skills
- Inventory and Price Controls
- Computer/POS Scanning Use
Timeline
Administrative Assistant
Chicago Public Schools, Marcus Garvey Elementary School
08.2021 - Current
Teacher's Assistant
Chicago Public Schools, Marcus Garvey Elementary
08.2019 - 06.2021
Customer Service Representative
Harvest Christian Bookstore
01.2018 - 01.2019
Assistant Staffing Specialist (Temporary Position)
A-Pro
01.2017 - 01.2018
Store Manager
Family Christian Book Store
01.2012 - 01.2017
Associate in Arts - Arts Degree
Olive-Harvey College