Yolanda Miles
Chicago
Summary
Detail-oriented billing analyst with expertise in account reconciliation and issue resolution. Responsible for investigating discrepancies and resolving complex billing issues while fostering strong relationships with customers and partners. Focused on enhancing processes and supporting system improvements to optimize customer experiences. Dedicated to high-quality service delivery and proactive problem-solving that aligns with business objectives.
Overview
12
12
years of professional experience
Work History
Billing Analyst
Allstate Roadside Services
Northbrook
03.2020 - 03.2025
- Tested, developed, and improved billing systems and processes, enhancing operational efficiency and accuracy.
- Conducted audits to identify double billing, rejected transactions, and discrepancies, implementing necessary corrections to prevent revenue loss.
- Maintained accurate and detailed records of billing transactions to ensure financial accuracy and compliance.
- Reconciled billing records and resolved partner inquiries via phone and email, ensuring timely and professional communication.
Billing Analyst
HireGenics
Northbrook
06.2019 - 03.2020
- Transitioned from temporary to permanent role by showcasing proficiency in billing analysis.
- Executed billing analysis tasks for Allstate, ensuring accuracy and compliance with company standards.
- Same task as described above.
Billing Analyst
Kelly Services
Northbrook
04.2017 - 01.2019
- Tested and developed new billing systems and process improvements, contributing to enhanced operational efficiency.
- Performed audits to identify duplicate or rejected transactions, implementing corrective adjustments as needed.
- Maintained comprehensive billing records and tracked financial transactions to ensure accuracy and compliance.
- Generated and managed computerized invoices for partner accounts, ensuring accuracy and timely delivery of payments.
- Reconciled billing statements and resolved partner inquiries via email and phone communications.
Team Leader
Kelly Services
Northbrook
09.2013 - 04.2017
- Coached team members to improve performance, ensuring adherence to service standards and operational goals.
- Monitored daily quality metrics for customer service representatives, driving consistent performance improvements.
- Efficiently resolved escalated customer cases, improving client satisfaction and retention.
- Handled high-volume inbound calls, providing accurate account information and coverage solutions.
Education
High School Diploma -
Roosevelt High School
Chicago, IL06-1999
Skills
- Invoice generation and billing reconciliation
- Transaction auditing and error correction
- Data analysis
- Customer inquiry resolution
- Customer relationship management
- Escalation management and problem-solving
- Problem solving
- Interpersonal and verbal communication
Timeline
Billing Analyst
Allstate Roadside Services
03.2020 - 03.2025
Billing Analyst
HireGenics
06.2019 - 03.2020
Billing Analyst
Kelly Services
04.2017 - 01.2019
Team Leader
Kelly Services
09.2013 - 04.2017
High School Diploma -
Roosevelt High School