Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Yolanda Knight

Joliet

Summary

Dedicated Mental Health professional and Registered Health Technician with a proven track record of meeting organizational goals through structured and methodical practices. Adept at navigating high-pressure environments and addressing complex challenges, with excellent written and verbal communication skills to foster collaboration and enhance patient care outcomes.

Overview

10
10
years of professional experience

Work History

Registered Behavioral Technician

Westside Children’s Therapy
06.2024 - Current
  • Implement Behavior Plans designed by BCBAs
  • Provide Direct Client Support in behavioral interventions
  • Collect & Analyze Data to track client progress
  • Assist with Skill Development in communication, socialization, and daily tasks
  • Collaborate with Care Teams including families and healthcare professionals
  • Manage Behavioral Challenges using de-escalation techniques

Mental Health Technician 2

Shapiro Developmental Center
03.2015 - 11.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed over 24 patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
08-2025

Diploma/Certification - Medical Assistant

Olympia College
Burr Ridge, IL
05.2004

Skills

  • Customer Relationship Building and Retention
  • Experienced in Microsoft Office Applications-Word
  • PowerPoint, Excel
  • Training- New employee/Confrontational coaching
  • Customer Conflict/Account Resolution
  • Customer Relations Management Database Experience
  • Applied Behavior Analysis (ABA)
  • Excellent Written and Verbal communication skills
  • Empathy and Patience
  • Strong Interpersonal Skills Charting and Clinical Documentation
  • Behavior reduction strategies
  • Social skills development

Affiliations

Well rounded Customer Service Professional with extensive cash handling and sales background. Background includes over 10 years of face to face and over the phone customer service interaction. Experienced in customer conflict resolution as well as customer relationship building and retention. Qualified to train others, to work in fast paced environments and to update and maintain account information. A natural leader who is self motivated, highly competitive and dependable

Timeline

Registered Behavioral Technician

Westside Children’s Therapy
06.2024 - Current

Mental Health Technician 2

Shapiro Developmental Center
03.2015 - 11.2024

Diploma/Certification - Medical Assistant

Olympia College

Bachelor of Science - Business

University of Phoenix

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Yolanda Knight