Yolanda Handford
Waukegan,IL
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with a focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
9
9
years of professional experience
Work History
Service Representative
Department of Motor Vehicles
04.2024 - Current
- Provide customer service and support related to vehicle registration and renewal.
- Answer telephone calls and redirect calls to appropriate departments.
- Process vehicle registration and renewal applications.
- Answer customer inquiries about vehicle registration and renewal.
- Accurately ensure all documentation is completed in a timely manner
- Accurately maintain records of all vehicle transactions.
- Provide information and assistance to customers regarding vehicle laws and regulations.
- Handle customer complaints in a professional and courteous manner.
- Balances cash or check with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may prepare reports on applications processed In a limited-service facility, reviews, fee checks, and checks for necessary attachments f majority of types of motor vehicle registration or title forms; accepts cash or checks for fees and prepares for final processing; issues temporary.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout the entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
City Carrier
United States Postal Office
09.2023 - 10.2023
- Verified the accuracy of addresses on packages and letters before delivery.
- Inspected the assigned vehicle for safety issues and reported any mechanical problems to the supervisor.
- Ensured customer satisfaction by providing prompt, courteous service.
- Conducted daily pre-trip inspections of vehicles, documenting any maintenance needs or damage to the truck.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
Transit Bus Operator
Los Angeles County Metropolitan Transit Authority
12.2016 - 02.2023
- Conducted pre-trip inspections of the bus to ensure operation safety.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Computed fares accurately using onboard ticket machines or cash payments.
- Enforced passenger rules and regulations while providing courteous service.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Education
Bachelor of Science - Business Administration/Human Resource Management
Walden University
Minneapolis, MN05-2028
GED -
College of Lake County
Grayslake, IL05.2006
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Database management
- Customer relationship management
- Complaint handling
- Data entry
- Inter-departmental collaboration
- Computer proficiency
- Product and service solutions
- Microsoft outlook
Timeline
Service Representative
Department of Motor Vehicles
04.2024 - Current
City Carrier
United States Postal Office
09.2023 - 10.2023
Transit Bus Operator
Los Angeles County Metropolitan Transit Authority
12.2016 - 02.2023
Bachelor of Science - Business Administration/Human Resource Management
Walden University
GED -
College of Lake County
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