Yolanda Davis
Riverdale
Summary
Enthusiastic professional with many years of diverse experience monitoring buses transporting both children and adults, many with special needs. Gifted at making bus rides safe, fun, and efficient for riders from various backgrounds.Excellent customer service skills as well as Call Center experience.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Have A Heart Inc.
11.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Bus Monitor
National Express LLC
10.2020 - 08.2024
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
Business Center Associate
Encore Events
03.2018 - 06.2020
- Assisted customers with product selection, inquiries and purchases.
- Maintained accurate records of customer transactions.
- Processed payments in accordance with established procedures.
Customer Service Call Center Representative
Cook County Dupage Transportation
02.2013 - 10.2017
- Answered incoming customer calls promptly, providing courteous and professional service.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Responded to customer emails and live chats regarding product information and services.
Education
High School Diploma -
Neal F Simeon
Chicago, IL06-1992
Skills
- Restraint device understanding
- Rider assistance
- Student Supervision
- Student Discipline
- Conflict Resolution
Timeline
Home Health Aide
Have A Heart Inc.
11.2024 - Current
Bus Monitor
National Express LLC
10.2020 - 08.2024
Business Center Associate
Encore Events
03.2018 - 06.2020
Customer Service Call Center Representative
Cook County Dupage Transportation
02.2013 - 10.2017
High School Diploma -
Neal F Simeon
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