Yoko Ueyama
Chicago
Summary
Energetic and globally minded professional with over 9 years of experience in fashion retail management and customer service at ZARA Japan. Skilled in team leadership, open communication, and quick decision-making in fast-paced environments. Experienced living and studying abroad in China and Spain, and passionate about learning new things and taking on challenges. Strong background in cross-cultural communication, with extensive travel experience across Asia, Europe, and the Americas. Known for creating positive customer experiences, supporting team success, and bringing enthusiasm to every task. Currently seeking opportunities with Japanese or international companies in the Chicago area to utilize global insight, leadership, and service excellence.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Nail Technician
TM Lacquer room
Chicago
03.2025 - 10.2025
- Provided professional nail care services to clients in a welcoming environment.
- Maintained a clean and organized workspace following health and safety regulations.
- Assisted clients in selecting nail colors and designs to meet their preferences.
Sales Assistant /Supervisor
Zara Japan
Tsujidoo
06.2013 - 12.2022
- Assisted customers with product selections and provided styling advice.
- Managed inventory levels through regular stock checks and replenishment.
- Organized merchandise displays to enhance visual appeal and accessibility.
- I inspired the team, analyzed it every day, and worked hard to achieve the goal by assigning the monthly budget to each day.
- Collaborated with team members to improve store operations and customer service.
Volunteers for the Great Tokaido Earthquake
Kanagawa university
Rikuzentakata
08.2016 - 08.2016
- In Rikuzentakata City, where the city was mainly devastated by the tsunami, we participated in the collection of remains, debris removal, shelter support, and reconstruction support.
Education
Bachelor of International Management - International Trade
Kanagawa University
Yokohama, Kanagawa 04.2013 - 03.2017
Skills
Computer Skills
- Microsoft Office (Word, Excel, PowerPoint)
- POS system operation
Language Skills
- Japanese (Native)
- English (Conversational / Business level)
- Spanish (Native )
Interpersonal & Customer Service Skills
- Excellent customer service and communication skills
- Team collaboration and leadership
- Conflict resolution and problem solving
- Multicultural communication
Organizational & Management Skills
- Staff supervision and training
- Sales goal achievement and performance management
- Time management and multitasking
- Visual merchandising and store display coordination
Practical Skills for Retail or Service Work
- Cash handling and payment processing
- Store opening and closing procedures
- Shipment and stock management
- Product coordination and display planning
- Budget management
Timeline
Nail Technician
TM Lacquer room
03.2025 - 10.2025
Volunteers for the Great Tokaido Earthquake
Kanagawa university
08.2016 - 08.2016
Sales Assistant /Supervisor
Zara Japan
06.2013 - 12.2022
Bachelor of International Management - International Trade
Kanagawa University
04.2013 - 03.2017