Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yohnetsy Marquez Trias

Chicago

Summary

Versatile and dynamic professional with proven expertise in customer service and cooking, honed at MichellasTerrace and Chicago Hoagie House. Excelled in high-pressure environments, showcasing exceptional multitasking and problem-solving abilities. Demonstrated strong relationship-building skills, enhancing customer satisfaction and team collaboration. Proficient in sanitation procedures, ensuring safe and welcoming spaces for clients and staff alike.

Energetic and creative with keen eye for detail and passion for beauty and wellness. Knowledge of nail care techniques and proficiency in manicure and pedicure services. Committed to enhancing client satisfaction and creating relaxing, enjoyable experience.

Overview

14
14
years of professional experience

Work History

Waitress

MichellasTerrace
07.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.

Cook

Chicago Hoagie House
07.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Nail Technician

Kathy's Nail Salon
08.2023 - 02.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained clean and sanitized workstation, ensuring safe environment for clients.
  • Offered personalized services according to needs and preferences.
  • Performed detailed trimming, filing and other nail services.

Nail Technician

Peluqueria Express
06.2011 - 02.2020
  • Established strong client relationships through exceptional customer service and communication skills.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Communicated effectively with management concerning important customer issues.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Maintained clean and sanitized workstation, ensuring safe environment for clients.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Treated, prepared, and maintained clients' nails on both hands and feet.

Education

High School Diploma -

Liceo Avila
Caracas
07-2015

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Problem-solving skills
  • Acrylic nails
  • Sanitation procedures
  • Relationship building
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Decision-making
  • Service prioritization

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Cook

Chicago Hoagie House
07.2024 - Current

Nail Technician

Kathy's Nail Salon
08.2023 - 02.2024

Waitress

MichellasTerrace
07.2023 - Current

Nail Technician

Peluqueria Express
06.2011 - 02.2020

High School Diploma -

Liceo Avila

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Yohnetsy Marquez Trias