Yoelcidni Estrada
Chicago
Summary
Detail-oriented, client-focused professional with experience in retail, hospitality, museum operations, and insurance, primarily in customer service and team support roles. Quick to learn new systems and processes, with a strong ability to adapt to changing environments. Seeking a role where strong communication, operational accuracy, and relationship management skills can contribute to organizational success, with opportunities for long-term growth in customer service, operations, or administrative support, with the goal of advancing into a leadership or management position.
Overview
3
3
years of professional experience
Work History
Licensed Medicare Sales Agent
DH Insurance Group
Boca Raton
09.2025 - 01.2026
- Served as primary point of contact for Medicare-eligible clients, providing guidance on Medicare Advantage options and coverage details
- Assessed client needs, including health, budget, and coverage requirements, to recommend appropriate plans
- Assisted with approximately 60–100 Medicare enrollments per month, ensuring accurate documentation and application processing
- Resolved client inquiries with professionalism, clarity, and empathy in a high-volume call environment
- Maintained an average 95%+ QA/compliance score while adhering to CMS and company regulations
- Conducted outbound follow-up outreach to re-engage prospects and support enrollment opportunities
Benefits Consultant
OneDigital Advanced Health
Chicago
07.2023 - 09.2025
- Managed inbound and outbound client communication to support policy inquiries, application follow-ups, and retention activities
- Utilized multiple systems to verify eligibility, process sensitive data, and maintain accurate client records
- Used book-of-business tools to track applications, monitor status updates, and identify documentation requirements
- Documented audit findings using quality assurance scorecards to evaluate performance and support compliance improvement initiatives
- Collaborated with internal teams to improve workflow efficiency and client service outcomes
- Scheduled client appointments for benefits discussions and follow-up support
Internship
Batavia Depot Museum
Batavia
09.2022 - 12.2022
- Performed collections rehousing by constructing archival storage mounts and custom-fitted boxes to support artifact preservation and museum storage standards
- Cataloged donated artifacts in the PastPerfect database to ensure accurate collections records, documentation, and tracking
- Conducted inventory audits of museum archives to verify completeness and identify missing or misclassified items
- Accessioned, labeled, and processed artifacts to ensure accurate identification and proper recordkeeping
- Provided high-quality photographic and digital documentation of permanent collection objects for archival records
- Updated collection records by adding new acquisitions, tracking location and condition status, and assisting with deaccession processes when necessary
Education
Bachelor of Arts - History & Museum Studies
Aurora University
Aurora, IL12.2022
Skills
- Bilingual Communication (English/Spanish)
- Customer Service & Client Support
- Inbound & Outbound Call Handling
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Application Processing & Eligibility Verification
- De-escalation & Conflict Resolution
- Cross-Functional Team Collaboration
- Compliance & Regulatory Adherence
- Client Relationship Management
- Time Management & Organizational Skills
- Licensed Health, Life & Accident Insurance Producer
Timeline
Licensed Medicare Sales Agent
DH Insurance Group
09.2025 - 01.2026
Benefits Consultant
OneDigital Advanced Health
07.2023 - 09.2025
Internship
Batavia Depot Museum
09.2022 - 12.2022
Bachelor of Arts - History & Museum Studies
Aurora University