Yoel Lavenda
Chicago
Summary
Dynamic Sales Operations & Customer Service Team Lead at Panasonic Industrial Devices Sales, skilled in cross-functional collaboration and advanced Excel reporting. Achieved enhanced on-time delivery through data-driven strategies, while fostering strong customer relationships and streamlining order management processes. Proficient in ERP systems, driving operational accuracy and fulfillment alignment.
Customer service professional committed to excellence and results. Extensive background in managing high-performing teams and driving customer satisfaction. Known for collaborative leadership and adaptability in dynamic environments. Proficient in conflict resolution and process improvement.
Overview
10
10
years of professional experience
Work History
Sales Operations & Customer Service Team Lead
Panasonic Industrial Devices Sales
Hoffman Estates, IL
03.2022 - Current
- Led a team of five overseeing end-to-end order-to-cash execution, including EDI order processing, shipment routing, portal management (Amazon Vendor Central, Walmart, Sam’s Club, Target), tracking, credits, debits, and returns.
- Served as the primary liaison between Customer Service, Supply Chain, Production, and Operations to ensure seamless fulfillment and proactive communication on shipment pacing and stock recovery.
- Developed and delivered a daily shipment pacing report highlighting orders aged >5 business days and forecasting weekly shipments; utilized advanced Excel formulas, pivot tables, and VLOOKUPs for warehouse productivity.
- Created and maintained a twice-weekly Open Order & Exception Report detailing stock shortages, order cancellations, and off-cycle promotional activity; collaborated cross-functionally to align recovery plans and customer updates.
- Streamlined order accuracy and fulfillment visibility, reducing open-order aging and enhancing on-time delivery through data-driven decision making.
- Proficient in SAP R/3, SAP ByDesign, Plex ERP, and EDI systems (including SPS Commerce) supporting order management, release visibility, invoicing, reporting, and cross-functional analytics. leveraging ERP and integration tools to improve operational accuracy, data transparency, and fulfillment alignment across customer service, production, and logistics.
Strategic Account Representative
Yaskawa of America
Waukegan, IL
11.2015 - 03.2022
- Cultivated and maintained strong customer relationships, acting as a central liaison between clients and the outside sales team to ensure satisfaction and retention.
- Oversaw operation and maintenance of customer portals for streamlined order entry and management, ensuring accuracy and responsiveness. Generated SAP-based backorder reports, facilitating weekly reviews with customers and purchasing to improve fill rates and lead times. Provided high-volume customer service (40–60 calls/day), managing order entry, pricing, tracking updates, and warranty inquiries.
Education
Associate of Applied Business -
Oakton Community College
Des Plaines, IL05-2014
Skills
- Customer Service, Collaboration &
- Coordination
- Communication
- Organizational Skills
- Account Management / Setup
- Order Processing / Order Entry
- Cross-Functional Collaboration
- Project Management
- Robust Technical Skills
- Relationship Building
- Ad Hoc Reporting
- Multitasking
- Training & Onboarding
- Problem Resolution
- Warehouse / Inventory Auditing
- Team Leadership & Coaching
- Advanced Excel Reporting (Pivot Tables,
- VLOOKUP, Nested Formulas)
- Retail Portal Management (Amazon
- Vendor Central, Walmart, Target, Sam’s Club)
- 3PL Coordination & Portal Management
- ERP & EDI Systems: Plex ERP, SAP R/3,
SAP ByDesign, SPS Commerce
Timeline
Sales Operations & Customer Service Team Lead
Panasonic Industrial Devices Sales
03.2022 - Current
Strategic Account Representative
Yaskawa of America
11.2015 - 03.2022
Associate of Applied Business -
Oakton Community College