Summary
Overview
Work History
Education
Skills
Timeline
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Yoel Goldberg

Jerusalem

Summary

Experienced and goal-oriented sales and customer success professional with comprehensive experience in revitalizing sales pipeline, introducing new products to market and improving client retention. Passionate and self-motivated leader with natural talent for building strong relationships and leveraging customer data to deliver strong solutions with a proactive and strategic approach to upselling and bringing in new customers to maximizing revenue. Looking to utilize skills and experience to grow with the right company long-term.

Overview

13
13
years of professional experience

Work History

Head of Sales and Customer Success

6Degrees LTD
Tel Aviv
05.2020 - Current
  • Built entire sales pipeline from lead generation all the way to customer success and client retention.
  • Created professional sales presentations to effectively demonstrate product features and competitive advantages.
  • Developed strong relationships with B2B clients which led to raving fans and a higher NPS score, more revenue and ultimately expansion.
  • Onboarded clients with adaptable sales pitch educating them on product service features and offerings customized to their needs.
  • Implemented innovative and customizable automated ticketing system to ensure high quality customer success which lead to upselling and increased revenue.
  • Improved B2B customer satisfaction scores by proactively monitoring units in the field, proactively searching for potential bugs and malfunctions which lead to troubleshooting and rolling out software updates before customers were even aware of any technical issues.
  • Prepared variety of different written communications, reports, quotas and KPI's to ensure smooth operations as well as elevated capabilities and testing and leveraged best practices and new developments to resolve technical issues which directly enhanced positive customer experiences.


Sales and Custom Success

Cingulant LTD (Part Time)
Jerusalem
08.2014 - 05.2020
  • Developed strong relationship with B2B clients which led to a high NPS score and expansion
  • Led process improvement and problem-solving efforts to create standard procedures and proactive CS.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems and learned how to fix technical systematic bugs.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.

Team Leader of Internship Placement Coordinators

Sachlav | Creative Israel Experience
Jerusalem
05.2019 - 05.2020
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Implemented new customer relation strategies in order to ensure that my team created meaningful internship opportunities in Israel for students and young professionals from around the world.
  • Coordinated team meetings to evaluate my team in order ensure success as well as constantly trained and mentored new team members to help them succeed in their job.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Managed new employee orientation training process for more than 25 employees each year.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Manager of Programming

Nefesh B'Nefesh
Jerusalem
08.2015 - 05.2019
  • Oversaw and managed all Post-Aliyah programming with the goal of ensuring (client retention) the success of new immigrants in Israel.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Exhibited high energy, positivity and professionalism when dealing with clients and staff.
  • Identified and executed opportunities to engage clients.

Education

Bachelor of Science - Interdisciplinary Social Sciences

Bar Ilan University
Ramat Gan, Israel
07.2015

Skills

  • Defining Sales Targets
  • Lead Generation
  • Sales Pitch
  • Building Customer Trust and Loyalty
  • Problem detection and resolution
  • Team leadership expertise
  • Proactive CS and Upselling
  • Strategic Sales
  • Prioritizes client satisfaction and retention
  • Experience resolving technical problems
  • Customer Relationship Management Software (CRM)
  • Team Player and passion for helping others
  • Fast Learner
  • Always willing to work overtime
  • Technical and complex issue resolution
  • SaaS
  • Strong Communication Skills
  • Multitasking and Prioritization
  • Analytical
  • Staff Management
  • Mentor
  • Customer success/ experience professional and leader
  • Highly Motivated
  • Google Drive
  • Strategic Planning
  • Advertising Campaigns

Timeline

Head of Sales and Customer Success

6Degrees LTD
05.2020 - Current

Team Leader of Internship Placement Coordinators

Sachlav | Creative Israel Experience
05.2019 - 05.2020

Manager of Programming

Nefesh B'Nefesh
08.2015 - 05.2019

Sales and Custom Success

Cingulant LTD (Part Time)
08.2014 - 05.2020

Bachelor of Science - Interdisciplinary Social Sciences

Bar Ilan University

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Yoel Goldberg