Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yocelin Hernandez-Zavala

Elgin

Summary

Proven team player and efficient multitasker, I leveraged strong organizational skills and customer service excellence at McDonald's to enhance team productivity and customer satisfaction. Skilled in cash handling and compassionate communication, I consistently prioritized a positive environment and streamlined operations, significantly contributing to operational efficiency without compromising on service quality.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Team Member

McDonald's
03.2024 - Current
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Accurately operated cash register to process customer payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Used proper techniques to prepare food and ingredients.

Sales Associate

Dollar Tree
11.2023 - 03.2024
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built relationships with customers to encourage repeat business.
  • Managed efficient cash register operations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Elgin High School
Elgin, IL
05-2024

Skills

  • Multitasking and organization
  • Customer service
  • Attention to detail
  • Basic math
  • Bathing assistance
  • Feeding assistance
  • Dressing assistance
  • Compassionate communication
  • Patient transfers
  • Patient care
  • Time management
  • Compassion and empathy

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Languages

Spanish
Native or Bilingual

Timeline

Crew Team Member

McDonald's
03.2024 - Current

Sales Associate

Dollar Tree
11.2023 - 03.2024

High School Diploma -

Elgin High School

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Yocelin Hernandez-Zavala