Yoana Martinez
Hoffman Estates
Summary
Executive Administrative and Operations Professional with 5+ years of experience supporting leadership teams, managing business operations, and coordinating cross-department initiatives. Proven ability to manage complex schedules, prepare executive reports, oversee financial processes, and streamline workflows. Recognized for anticipating leadership needs, maintaining strict confidentiality, and implementing operational improvements that contributed to 51% revenue growth.
Overview
15
15
years of professional experience
Work History
Operations Manager
Gear Club Direct Pro
Chicago, IL
04.2020 - Current
- Manage daily operations for a 12-person team while supporting leadership with scheduling, reporting, and operational coordination.
- Prepare monthly executive reports including sales performance, expenses, and inventory analytics to guide leadership decision-making.
- Coordinate internal meetings, operational priorities, and communication across departments.
- Oversee payroll, accounts payable/receivable, and financial documentation ensuring accuracy and compliance.
- Manage vendor relationships, contracts, and operational documentation.
- Implement workflow improvements and digital systems that reduced manual work by 51%.
- Maintain and manage confidential financial and operational data for executive review.
Customer Service Representative
Allvoi Communications Inc
Remote
05.2011 - 01.2022
- Managed high-volume inbound communication averaging 50+ calls daily while resolving complex customer issues.
- Documented client interactions and financial transactions with high accuracy.
- Escalated sensitive customer concerns to appropriate departments for resolution.
- Conducted outbound follow-ups and payment coordination while maintaining strong client relationships.
Education
BBA - Management
Roosevelt University
Schaumburg, IL01.2020
Associate of Arts - Economics
City Colleges of Chicago, Harold Washington College
01.2019
Skills
- QuickBooks Online
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook Calendar Management
- Paychex Payroll
- Financial Reporting
- Data & Workflow Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Gear Club Direct Pro
04.2020 - Current
Customer Service Representative
Allvoi Communications Inc
05.2011 - 01.2022
Associate of Arts - Economics
City Colleges of Chicago, Harold Washington College
BBA - Management
Roosevelt University
Core Competencies
- Executive Support
- Calendar & Meeting Coordination
- Executive Reporting
- Confidential Document Management
- Financial & Operational Reporting
- Vendor & Contract Coordination
- Process Improvement
- Cross-Functional Communication
- Team Leadership
- Administrative Operations