Yissela Velazquez
Bolingbrook
Summary
Adaptable professional with extensive experience in sales and customer service. Known for strong leadership and training abilities, consistently driving team performance and guest satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Aloft Bolingbrook
Bolingbrook, IL
07.2024 - 09.2025
- Led team training sessions to enhance product knowledge and customer engagement strategies.
- Developed and implemented sales strategies that improved guest satisfaction scores.
- Analyzed market trends to identify opportunities for revenue growth and competitive positioning.
- Collaborated with marketing to design promotional campaigns, increasing brand visibility.
Revenue / Reservations Manager
Miami Lakes Hotel on Main
Miami, FL
08.2023 - 05.2024
- Managed daily reservations operations, ensuring optimal room allocation and guest satisfaction.
- Trained and mentored staff on best practices in customer service and reservation systems.
- Implemented strategies to enhance occupancy rates through targeted promotions and partnerships.
- Analyzed booking trends to inform pricing strategies and improve revenue management decisions.
Hotel Reservations Agent
Miami Lakes Hotel on Main
Miami, FL
03.2022 - 08.2023
- Managed hotel reservations using property management system, ensuring accuracy and efficiency in bookings.
- Assisted guests with inquiries, providing exceptional customer service to enhance overall experience.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly, improving satisfaction rates.
- Trained new staff on reservation processes and software systems, fostering a knowledgeable team environment.
Senior Pharmacy Technician
Walgreens
Bolingbrook, IL
08.2018 - 01.2022
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior technicians on pharmacy procedures and customer service excellence.
- Implemented process improvements to enhance prescription filling accuracy and efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Cashier
Kohls
Woodridge, IL
05.2017 - 07.2018
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and returns, enhancing satisfaction.
- Collaborated with team members to ensure stock availability during peak hours.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
College of DuPage
Glen Ellyn, IL05.2016
Skills
- Sales reporting
- Team building and development
- Sales goals
- Staff management
- Operations
- CRM software proficiency
Certification
- Licensed Insurance Sales Agent - April 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Sales Manager
Aloft Bolingbrook
07.2024 - 09.2025
Revenue / Reservations Manager
Miami Lakes Hotel on Main
08.2023 - 05.2024
Hotel Reservations Agent
Miami Lakes Hotel on Main
03.2022 - 08.2023
Senior Pharmacy Technician
Walgreens
08.2018 - 01.2022
Cashier
Kohls
05.2017 - 07.2018
High School Diploma -
College of DuPage