Yissela Velazquez
Bolingbrook
Summary
Overview
9
9
years of professional experience
Work History
Group Sales Coordinator
Aloft Hotel
07.2024 - Current
Revenue Manager
Miami Lakes Hotel
12.2023 - 05.2024
- Conduct weekly forecasting, review all monthly competitive shops in addition to demand
- Create up to date convention and city event calendars to maintain historical data on events and performance
- Take lead with accurate preparation for weekly Revenue Meetings to include discussion of Daily Detail reports, market analysis, production reports, 10day forecasting reports, pace reports, Group Pickup reports, STR, etc
- Maintain a 13-month rolling demand calendar
- Ensure the property's web site booking process is maintained, up-to-date and functional
- Lead the process for improvements and efficient incorporations as it relates to system or process changes
- Develop, monitor and adjust Transient & Group sales for maximizing pricing strategies
- Conduct competitive and demand analyses to provide critical analysis of chosen strategies ensuring balance between demand and availability
Reservations Manager
Miami Lakes Hotel
08.2022 - 12.2023
- Develop personal growth in hospitality and revenue management
- Maintain monthly commissions accounted for OTA channels such as Expedia and Booking, as well as for Travel agencies
- Work closely with the sales department as the main contact for rooming list inputs, as a result for reoccurring transient/group business relationships
- Developed and lead the reservations department
- Ensure all related systems are configured correctly, validated and working to full capacity
- Oversee and maintain third party extranet accuracy
- Manage and maintain group and transient inventory controls including room accommodation, rate inventory controls, group inventory and cut-off dates, implementation of blackout dates, relaying demand information and meeting sellout strategies in partnership with Front Office and Revenue Manager
Reservations Agent
Miami Lakes Hotel
03.2022 - 08.2022
- Responsible for assisting all guests with booking reservations
- Completing reports and collaboratively worked with all teams to ensure accurate and efficient data is inputted into the PMS
- Review occupancy and rates are accurate daily
- Ensure proper standards are adhered to when answering phones and dealing with escalations
Senior Pharmacy Technician
Walgreens
04.2016 - 01.2022
- Maintain workflow of the pharmacy for 5 years by entering, billing and filling prescriptions
- Unpacked daily warehouse to uphold accurate posting of inventory on hand
- Assist with the hire process
- Compounding, CPR- Certified, PCR Covid exam and COVID-19 administrator
Education
GED -
College of DuPage
Glyn Ellyn, IL04.2022
Skills
- Demonstrated ability to build professional rapport while efficiently leading diverse teams
- Ability to plan and work on multiple internal assignments concurrently in a fast-paced environment
- Ability to maintain a working knowledge of relevant IA technology-based projects such as IDEAS Revenue management system, including other various devices and computer-based applications for operating OPERA hotel systems
- Proficient with Microsoft Word, MS Excel, MS Outlook, OPERA /AMADEUS
- Bilingual - Spanish and English
Timeline
Group Sales Coordinator
Aloft Hotel
07.2024 - Current
Revenue Manager
Miami Lakes Hotel
12.2023 - 05.2024
Reservations Manager
Miami Lakes Hotel
08.2022 - 12.2023
Reservations Agent
Miami Lakes Hotel
03.2022 - 08.2022
Senior Pharmacy Technician
Walgreens
04.2016 - 01.2022
GED -
College of DuPage
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