Systems: Microsoft 365, MS Visual Studio, JIRA, Google Workspace
Yigal Auman
Knowledge Management Specialist, Technical And UX Writer, Content Writer
Givat Shmuel
Overview
16
16
years of professional experience
2
2
Languages
Work History
Knowledge Manager and Technical and UX Writer
Priority Software
03.2021 - Current
- Maintained and updated knowledge base, including standard operating procedures, tutorial videos, product release documentation, and support website.
- Partnered with Product Managers and Support Agents to document highly technical procedures for assisting customers.
- Partnered with UX team to define user models and interfaces for features and functionality.
- Created technical training materials and presentations for in-house, online, and on-site customer education.
- Created detailed documentation of company policies and procedures, promoting consistency across business operations.
Customer Success Manager, QA Tester, Technical Writer
Netspark
10.2015 - 02.2021
- Built company's technical support department including knowledge base and support websites.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Worked closely with developers, product managers and marketing department to improve product UI and UX.
- Presented new technology and drafted white papers and other technical documents to complete packages.
Senior Account Manager
AddBrand
12.2014 - 10.2015
- Monitored day to day performance of each account.
- Established strong client relationships through regular close contact.
- Assisted with sales pitches to win new business.
- Proactively sought out commercial opportunities and partnerships.
- Performed market research on competitive landscape and industry trends.
Website Manager, Content Writer
Arkia Israeli Airlines
02.2013 - 12.2014
- Arkia.com English website manager (CMS manager, Website QA and content writing).
- Marketing content writing (E-Marketing, PPC campaigns and Social Media).
- Defined and executed SEO strategies, on page optimization, link building & web analytics.
- Market research & competitor analysis.
- Internal help desk and back office support.
Professional Team Leader
Redwood International Sports
01.2008 - 05.2012
- Professional team leader of 30 employees.
- Experience in market research and analysis.
- Established connections with sports associations worldwide.
- Established new data management department.
- Created consecutive training programs for team members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
Education
Bachelor of Arts - Law And Government
Reichman University
Herzliya, Israel 04.2001 -
Skills
Quick learning ability
Highly imaginative with many innovative ideas
Work well in a high-pressure environment
Well organized and efficient
Committed to assisting others
Software
Programming: Basic knowledge of HTML, CSS and SQL
Internet: Google Analytics, Google AdWords, Google Webmaster Tools, Google Adverse
Design: WordPress, Photoshop, Canva, Camtasia, Figma
Military Service
- 202 Paratroopers Battalion - Infantry combat soldier.
- 98 Paratroopers Division – Field intelligence – Support for special ops.
Timeline
Knowledge Manager and Technical and UX Writer
Priority Software
03.2021 - Current
Customer Success Manager, QA Tester, Technical Writer
Netspark
10.2015 - 02.2021
Senior Account Manager
AddBrand
12.2014 - 10.2015
Website Manager, Content Writer
Arkia Israeli Airlines
02.2013 - 12.2014
Professional Team Leader
Redwood International Sports
01.2008 - 05.2012
Bachelor of Arts - Law And Government
Reichman University
04.2001 -