Overview
Work History
Education
Skills
Software
Military Service
Timeline
BusinessAnalyst

Yigal Auman

Knowledge Management Specialist, Technical And UX Writer, Content Writer
Givat Shmuel

Overview

16
16
years of professional experience
2
2
Languages

Work History

Knowledge Manager and Technical and UX Writer

Priority Software
03.2021 - Current
  • Maintained and updated knowledge base, including standard operating procedures, tutorial videos, product release documentation, and support website.
  • Partnered with Product Managers and Support Agents to document highly technical procedures for assisting customers.
  • Partnered with UX team to define user models and interfaces for features and functionality.
  • Created technical training materials and presentations for in-house, online, and on-site customer education.
  • Created detailed documentation of company policies and procedures, promoting consistency across business operations.

Customer Success Manager, QA Tester, Technical Writer

Netspark
10.2015 - 02.2021
  • Built company's technical support department including knowledge base and support websites.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Worked closely with developers, product managers and marketing department to improve product UI and UX.
  • Presented new technology and drafted white papers and other technical documents to complete packages.

Senior Account Manager

AddBrand
12.2014 - 10.2015
  • Monitored day to day performance of each account.
  • Established strong client relationships through regular close contact.
  • Assisted with sales pitches to win new business.
  • Proactively sought out commercial opportunities and partnerships.
  • Performed market research on competitive landscape and industry trends.

Website Manager, Content Writer

Arkia Israeli Airlines
02.2013 - 12.2014
  • Arkia.com English website manager (CMS manager, Website QA and content writing).
  • Marketing content writing (E-Marketing, PPC campaigns and Social Media).
  • Defined and executed SEO strategies, on page optimization, link building & web analytics.
  • Market research & competitor analysis.
  • Internal help desk and back office support.

Professional Team Leader

Redwood International Sports
01.2008 - 05.2012
  • Professional team leader of 30 employees.
  • Experience in market research and analysis.
  • Established connections with sports associations worldwide.
  • Established new data management department.
  • Created consecutive training programs for team members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics

Education

Bachelor of Arts - Law And Government

Reichman University
Herzliya, Israel
04.2001 -

Skills

    Quick learning ability

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Software

Systems: Microsoft 365, MS Visual Studio, JIRA, Google Workspace

Programming: Basic knowledge of HTML, CSS and SQL

Internet: Google Analytics, Google AdWords, Google Webmaster Tools, Google Adverse

Design: WordPress, Photoshop, Canva, Camtasia, Figma

Military Service

  • 202 Paratroopers Battalion - Infantry combat soldier.
  • 98 Paratroopers Division – Field intelligence – Support for special ops.

Timeline

Knowledge Manager and Technical and UX Writer

Priority Software
03.2021 - Current

Customer Success Manager, QA Tester, Technical Writer

Netspark
10.2015 - 02.2021

Senior Account Manager

AddBrand
12.2014 - 10.2015

Website Manager, Content Writer

Arkia Israeli Airlines
02.2013 - 12.2014

Professional Team Leader

Redwood International Sports
01.2008 - 05.2012

Bachelor of Arts - Law And Government

Reichman University
04.2001 -

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Yigal AumanKnowledge Management Specialist, Technical And UX Writer, Content Writer