Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Contact
Languages
Education
Timeline
Generic

Yessica Villarruel

Wheeling

Summary

Professional with experience in customer service and manufacturing environments. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while ensuring operational efficiency on the production floor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

Magnum Insurance
02.2024 - 11.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Used computer software to store and retrieve data.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Recorded sales progress in Salesforce database.

Customer Service Representative

Magnum Insurance Agency
07.2023 - 02.2024
  • Policy Explanation: Clarifying policy terms, coverage options, and benefits to customers
  • Claims Processing: Assisting clients in filing claims and guiding them through the claims process
  • Customer Inquiries: Responding to questions about policy details, premium payments, and account status
  • Problem Resolution: Addressing and resolving issues related to claims, billing, or policy changes
  • Renewal Notifications: Informing customers about upcoming policy renewals and any changes in terms or premiums
  • Providing Quotes: Offering quotes for new policies based on customer needs and preferences
  • Document Management: Maintaining accurate records of customer interactions and policy documents
  • Risk Assessment: Evaluating customers' insurance needs to recommend appropriate coverage options
  • Training and Education: Educating clients on risk management and safety practices relevant to their insurance needs
  • Customer Feedback: Gathering and analyzing customer feedback to improve service quality and offerings

Picker/Packer

Crescent Cardboard
01.2022 - 07.2023
  • Pick orders as needed
  • Review customer orders for accuracy
  • Follow packing and special instructions
  • Obtain the proper packing materials, skid and carton
  • Make carton as required
  • Assemble cartons needed for order
  • Verify that correct stock is in the designated locations(s)
  • Count correct number of sheets to complete the picking line
  • Carefully lift sheets out of primary picking location/ Scan the location
  • Carefully place the correct number of product sheets into carton without scuffing the face surface of the product
  • Inspect product while picking
  • Cull any seconds or straightening boards from product and deposit these materials to the proper location Complete all packing instructions
  • Pulled orders quickly to maintain demanding productivity goals.

Picker/Packer

Knipex Tools
10.2021 - 01.2022


  • We keep track of the quality of the product and take out the damaged products
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.

Assembler

Bridgestone Company, Inc
09.2019 - 09.2021

• Tighten the nut to the specified torque value as outlined in the design or engineering documentation.

Employed torque wrenches for consistent performance.

Ensured precise alignment and firmness of assembly components.

• Perform functional tests or load tests to confirm the assembly meets safety and performance standards.

  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Education

Bachelor's degree - Business Administration

St Augustine College
Chicago, IL
08-2025

Skills

  • Cherry picker
  • Order Picking
  • Packaging
  • RF Scanner
  • Pallet Jack
  • Warehouse Experience
  • Document Management
  • Data transcription
  • Collecting information
  • Filing and data archiving
  • Microsoft Word
  • Adaptability and flexibility
  • Proficient with Salesforce
  • Complaint resolution
  • Data collection
  • Problem resolution

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Contact

Wheeling, IL 60090

Languages

Spanish
Native or Bilingual

Education

Chicago, IL

Timeline

Data Entry Clerk

Magnum Insurance
02.2024 - 11.2024

Customer Service Representative

Magnum Insurance Agency
07.2023 - 02.2024

Picker/Packer

Crescent Cardboard
01.2022 - 07.2023

Picker/Packer

Knipex Tools
10.2021 - 01.2022

Assembler

Bridgestone Company, Inc
09.2019 - 09.2021

Bachelor's degree - Business Administration

St Augustine College
Driver's License
Yessica Villarruel