Yessia Andrade
Elmwood Park
Summary
Dedicated customer service representative with expertise in issue resolution and relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Home Depot
Chicago
05.2015 - Current
- Resolved customer inquiries through phone, email, and in-person interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Responded to customer inquiries, providing accurate information about products and services.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges while adhering to company policies.
- Assisted customers in locating products and navigating store layout.
- Collaborated with team members to ensure optimal stock levels on the sales floor.
- Provided training for new staff on customer service protocols and procedures.
- Ensured cleanliness and organization of the customer service area consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Built strong customer relationships that encouraged repeat business.
Education
Some College (No Degree) - Criminal Justice
State College of Florida
Bradenton, FLSkills
- Customer relationship management
- Retail customer service
- Issue resolution
- Customer inquiries
- Order tracking
- Product knowledge
- Issue resolution
- Consultative sales
- Effective communication
- Verbal communication
- Problem solving
- Employee training
- Assertiveness
- High-energy attitude
- Issue resolution
Languages
Spanish
Limited
Timeline
Customer Service Representative
The Home Depot
05.2015 - Current
Some College (No Degree) - Criminal Justice
State College of Florida