Yesenia Zaldivar
Chicago
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
I also have background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
14
14
years of professional experience
Work History
In Home Care Provider
IHSS Alameda
Oakland, CA
01.2022 - 01.2026
- Provided compassionate care and assistance to clients with daily living activities.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Monitored client health conditions and reported changes to the appropriate authorities.
- Assisted clients with medication management, ensuring adherence to prescribed regimens.
Baker
Safeway
Castro Valley, CA
02.2023 - 02.2024
- Operated baking equipment to produce high-quality bread and pastries consistently.
- Managed inventory levels of ingredients, ensuring freshness and availability for daily production needs.
- Collaborated with team members to maintain cleanliness and organization in baking area.
- Trained new staff on safe food handling practices and equipment usage protocols.
Manager
Burger King
San Jose, CA
11.2011 - 01.2023
- Streamlined operational workflows to enhance efficiency and reduce service times.
- Mentored team members on customer service best practices, fostering a collaborative environment.
- Developed training programs for new hires, improving onboarding processes and retention rates.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Managed scheduling and staffing, balancing labor costs with operational needs for optimal performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- count safe
- count cash registers at the end of every shift.
Cashier
Mobil Gas Station
Firebaugh, CA
03.2018 - 12.2019
- Processed customer transactions efficiently using POS systems.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted in managing inventory levels, ensuring product availability.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Implemented improved cash management practices to enhance accuracy.
Cook/Customer Service Cashier
Wayback Burgers
Firebaugh, CA
03.2018 - 12.2019
- Prepared high-quality food items following standardized recipes and presentation guidelines.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance for optimal performance.
- Trained new staff on cooking techniques, safety protocols, and kitchen operations to enhance team efficiency.
- Monitored inventory levels of ingredients and supplies, minimizing waste through effective stock management practices.
- Implemented food safety standards, maintaining cleanliness and organization in the kitchen environment.
- Maintained accurate cash register balances through diligent reconciliation practices.
- Processed customer transactions efficiently using point-of-sale systems.
Cashier
Arco Gas Station
San Jose, CA
02.2012 - 03.2014
- Trained new staff on operational procedures and cash handling techniques.
- Monitored fuel pumps and ensured compliance with safety regulations.
- Mentored junior cashiers on best practices for customer engagement.
- Analyzed sales data to optimize inventory ordering and product placement.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Science - Nursing
Merritt College
Oakland, CA05.2025
Skills
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Vital signs monitoring
Languages
Spanish
Native or Bilingual
Timeline
Baker
Safeway
02.2023 - 02.2024
In Home Care Provider
IHSS Alameda
01.2022 - 01.2026
Cashier
Mobil Gas Station
03.2018 - 12.2019
Cook/Customer Service Cashier
Wayback Burgers
03.2018 - 12.2019
Cashier
Arco Gas Station
02.2012 - 03.2014
Manager
Burger King
11.2011 - 01.2023
Associate of Science - Nursing
Merritt College