Yesenia Ocampo
Waukegan
Summary
Dynamic professional with extensive experience at Medline Industries, excelling in data analysis and problem-solving. Proven track record in enhancing operational efficiency through effective communication and cross-functional collaboration. Adept at SAP processing, optimizing workflows, and building strong relationships to drive results and support organizational goals.
Overview
9
9
years of professional experience
Work History
Product Support Specialist
Medline Industries, LP
Northfield
03.2025 - Current
- Managed documentation for product specifications and user guides effectively.
- Provided item category support for product inquiries and troubleshooting issues.
- Collaborated with cross-functional teams to enhance service efficiency.
- Coordinated sample requests and deliveries for internal teams and external clients.
Operations Specialist
Medline Industries
Northfield
12.2023 - 03.2025
- Submitted monthly forecast reporting to vendors.
- Reviewed AP issues with vendors and resolved problem tickets, debit memos and credit memos.
- Processed back order summary report and DED report on a weekly base.
- Processed scrap orders in SAP for slot hold report daily.
- Coordinated product issues with vendors for damaged, overages and mis-shipment's
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
Sr. Operation Support Specialist
Medline Industries
04.2019 - 12.2023
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Completed accurate and timely Expense and Income transactions in Lease Harbor to maintain records and support internal audits.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Managed lease agreements, ensuring timely rent collection and adherence to contract terms.
Rebate Coordinator
Medline Industries
03.2017 - 04.2019
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and
- Entered numerical data into databases in a timely and accurate manner
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Obtained scanned records and uploaded them into the database
- Produced monthly reports using advanced
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Entered data, generated reports, and produced tracking documents.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
GED -
Waukegan High School
Waukegan, IL2002
Skills
- Data analysis
- SAP processing
- Problem solving
- Effective communication
- Relationship building
- Cross-functional collaboration
Timeline
Product Support Specialist
Medline Industries, LP
03.2025 - Current
Operations Specialist
Medline Industries
12.2023 - 03.2025
Sr. Operation Support Specialist
Medline Industries
04.2019 - 12.2023
Rebate Coordinator
Medline Industries
03.2017 - 04.2019
GED -
Waukegan High School