Yesenia Diaz

• Maintained accurate medical records using electronic health record (EPIC) systems for data integrity.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Trained new staff on clinical protocols, ensuring adherence to best practices in patient management.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Facilitated smooth patient transitions to exam rooms, enhancing overall experience. Provided clear answers to patient inquiries, fostering trust and communication. Streamlined preparation of examination areas, contributing to effective physician evaluations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Managed patient scheduling, optimizing appointment flow and reducing wait times.

● Greet patients, verify insurance, update contact information, check-in patients.
● Answer telephones and direct calls to appropriate staff.
● Operate office equipment, such as voice mail messaging, word processing, spreadsheet and E-Clinical.
● Assistant patients by scheduling their follow-up appointments and checking them out.

• Achieved optimal patient readiness by preparing treatment rooms for examinations and maintaining a sanitized environment.
• Enhanced patient experience for up to 60 patients daily by efficiently documenting chief complaints, updating medication records, and taking vital signs.
• Improved patient outcomes through direct administration of medications and vaccines as prescribed by physicians.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained knowledge of bakery products to assist customers with inquiries and recommendations.
• Ensured cleanliness and organization of workstation to uphold health and safety standards.
• Collaborated with team members to streamline checkout procedures, enhancing customer experience.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.