Yesenia Diaz
Chicago
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting customer needs. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.
Overview
7
7
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot
03.2023 - Current
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Department Supervisor
The Home Depot
09.2021 - 03.2023
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Associate
Five Below
11.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Noble Street College Prep
Chicago, IL06-2018
Skills
- Problem-solving
- Relationship building
- Teamwork and collaboration
- Customer service
- Verbal and written communication: English and Spanish
Timeline
Pro Account Sales Associate
The Home Depot
03.2023 - Current
Department Supervisor
The Home Depot
09.2021 - 03.2023
Sales Associate
Five Below
11.2018 - 08.2021
High School Diploma -
Noble Street College Prep
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