Summary
Overview
Work History
Education
Skills
LANGUAGE
SOFTWARE
Timeline
Generic

YESENIA ARROYO

North Riverside,IL

Summary

Dynamic, experienced, highly motivated bilingual professional with a passionate commitment to excellence seeks challenging new opportunities in a position with a progressive organization.

Overview

17
17
years of professional experience

Work History

Accounts Receivable

LA HACIENDA BRANDS
01.2012 - Current
  • Manage all aspects of accounts receivable operations; establish and cultivate working relationships with external customers including agents, administrators, managers and staff. Investigate charge disputes, submit findings to justify or challenge account holders’ assertions and process refunds for credit balances.
  • Posting customers payments by recording cash, checks, and credit card transactions and prepare for daily bank deposits.
  • Prepare and mail out invoices, credit memos and statements.
  • Follow up with customers for over due accounts, unauthorized deductions.
  • Communicate customer claim disputes to resolve questions regarding payments.
  • Train new AR specialists and serve as ongoing resource and mentor.
  • Develop and implement process improvements to increase efficiency.
  • Ensure the accuracy of all posted charges, payments and credits.
  • Consistently received praise for outstanding performance during annual reviews.

Sales Representative

LA HACIENDA BRANDS
01.2011 - 01.2012
  • Responsible for all aspects of promoting sales and customer service. Managed sales of various items and services. Initiated key sales efforts including effective lead generation through cold calling and referrals. Serviced a variety of customers from small businesses to large companies.
  • Utilized knowledge, experience, and expertise in the area of business-to-business relations to lead negotiations on the sales of new products and services.
  • Succeeded in the building of a substantial client base establishing of trust and rapport within that designated client base; solidified client loyalty.
  • Acquired and maintained large-scale accounts through successful prospecting.
  • Implemented of a variety of successful techniques to consistently achieve sales goals; exceeded company objective and enhanced market penetration.

Customer Service

LA HACIENDA BRANDS
01.2009 - 01.2011
  • Responded to telephone and email inquiries from customers and associates on the availability of products and status of current orders. Recommended solutions to customers to ensure client satisfaction and retention.

Education

High School Diploma -

SAINT JOSEPH’S HIGH SCHOOL
Westchester, Illinois
2007

Skills

  • Accounts Receivable
  • Communication Skills
  • Process Improvement
  • Disciplined Goal Focus
  • Customer Service/Retention
  • Relationship Management
  • Project & Team Management
  • Sales & Service

LANGUAGE

Fluent in English and Spanish.

SOFTWARE

Proficient in the use of Microsoft Office Suite and Sage.

Timeline

Accounts Receivable

LA HACIENDA BRANDS
01.2012 - Current

Sales Representative

LA HACIENDA BRANDS
01.2011 - 01.2012

Customer Service

LA HACIENDA BRANDS
01.2009 - 01.2011

High School Diploma -

SAINT JOSEPH’S HIGH SCHOOL
YESENIA ARROYO