Yesenia Aguinaga
Chicago
Summary
Optical professional with substantial knowledge and experience in driving the sales of optical products while providing excellent customer service to increase customer retention. Proven efficiency in delegating and overseeing retail operations tasks to meet the stores needs and ensure the best customer experience possible. Passionate about facilitating professional growth of team members by providing constructive feedback and support with professional goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ABO Certified Optical Supervisor
Warby Parker
08.2021 - Current
- Supervised opticians and sales advisors while providing feedback, constructive conversations, and leading daily activities on sales floor.
- Boosted team engagement by creating quarterly contests to help improve the stores key personal indicators.
- Increased sales of eyewear, contact lens products, and accessories by developing personal selling techniques and engaging with customers.
- Implemented quality control measures to ensure accuracy in measurements, prescriptions, and product assembly for customer orders.
- Enhanced customer experience by providing efficient optical services and addressing concerns promptly.
- Provided personalized frame recommendations based on facial features, proper fit, personal style, lifestyle needs, and doctor recommendations.
- Resolved customer complaints professionally, addressing concerns in a timely manner to maintain customer satisfaction.
Optician / Optometric Technician
Big City Optical
04.2021 - 08.2021
- Filed claims with vision insurance companies to receive payment for optical services.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted eye wear adjustments, troubleshoots and repairs to ensure optimal fit and comfort for customers.
- Assisted patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Patient Care Coordinator
Clarity Clinic
07.2019 - 12.2020
- Greeted and assisted patients with check-in procedures
- Answered incoming phone calls and directed to appropriate department as well as assist with common patient requests and concerns
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns
- Communicated with insurance companies to verify coverage and obtain authorizations for treatment
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs
- Resolved patient concerns and complaints with empathy and professionalism
- Communicated with pharmacies regarding patient medication refills
Receptionist/Optician/Optometric Technician
Perez Eye Care
04.2016 - 07.2019
- Streamlined front desk operations by managing phone calls, emails, patient check in and greeting walk-in customers with efficiency
- Provided clerical support to company by copying, faxing, and filing documents
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Filed claims with vision and medical insurance companies to obtain payment for optical services
- Confirmed quality control standards were met for all eye wear and contact lenses
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences
- Conducted frame adjustments to ensure optimal comfort, fit, and functionality for each customer
- Improved patient care by conducting comprehensive visual pre-testing procedures
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
- Assisted with dilating patients or using eye medications when directed by optometrist
Dental Assistant
Sonrisa Family Dental
10.2015 - 02.2016
- Sterilizing instruments and thoroughly cleaning exam rooms throughout the day
- Charting proposed treatments
- Creating and explaining treatment plans and payment options to patients
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Prepared and arranged instruments, medications, and required materials for dental procedures
- Provided chairside assistance during examinations and procedures improving dentist efficiency and patient satisfaction
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
Dental Assistant
Endodontic Specialist of Beverly
04.2015 - 11.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations
- Prepared and arranged instruments, medications, and required materials for dental procedures
- Performed general chair-side duties for endo procedures
Logistics Team Member
Gap
06.2013 - 11.2015
- Coordinated logistics efforts to optimize inventory management and fulfill customer orders promptly
- Collaborated with other departments for seamless coordination of logistics operations
- Collaborated with visual merchandising team in revamping store layout to improve customer flow and overall shopping experience
- Monitored and replenished display inventory and restructured according to available stock
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
After School Program Group Worker
South Chicago YMCA
01.2012 - 05.2013
- Collaborated with team members to continuously improve the quality of care and enrichment activities provided to children
- Ensured compliance with state regulations for childcare centers through diligent record-keeping and adherence to safety guidelines
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Engaged with children on individual basis to build positive relationships and promote learning
- Assisted in preparation of meals and snacks to provide children with proper nutrition
- Gathered materials and resources to prepare for activities
- Provided homework assistance
Temporary Legal Office Assistant
Deer, Stone & Maya
06.2011 - 11.2011
- Managed front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Established positive rapport with clients by providing prompt assistance and addressing their concerns professionally
- Supported multiple attorneys simultaneously while prioritizing tasks effectively based on urgency
- Filed documents with courts on behalf of attorney
- Sorted legal documents, filing and case materials in clear, orderly systems
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
Bookseller
Borders
09.2010 - 05.2011
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers
- Assisted customers with locating books and other materials in store
- Processed payments and returns on company POS system using proper cash-handling procedures
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables
- Implemented loyalty program to encourage repeat business, strengthening customer relationships
- Used in-store system to locate inventory and place special orders for customers
- Provided exceptional services and pleasant shopping experiences to retail customers
Office Assistant
Benjamin Legal Services
01.2010 - 07.2010
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and walk-in client inquiries
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly
- Facilitated timely resolution of legal matters by preparing and organizing essential documents
Education
Associate of Arts -
Harold Washington College
Chicago, IL01-2022
Skills
- Certified optician (ABO)
- Retail operations management
- Sales leadership
- Bilingual fluency in Spanish
Certification
- Certified Optician (CO) - American Board of Opticianry (ABO).
Languages
Spanish
Native or Bilingual
Timeline
ABO Certified Optical Supervisor
Warby Parker
08.2021 - Current
Optician / Optometric Technician
Big City Optical
04.2021 - 08.2021
Patient Care Coordinator
Clarity Clinic
07.2019 - 12.2020
Receptionist/Optician/Optometric Technician
Perez Eye Care
04.2016 - 07.2019
Dental Assistant
Sonrisa Family Dental
10.2015 - 02.2016
Dental Assistant
Endodontic Specialist of Beverly
04.2015 - 11.2015
Logistics Team Member
Gap
06.2013 - 11.2015
After School Program Group Worker
South Chicago YMCA
01.2012 - 05.2013
Temporary Legal Office Assistant
Deer, Stone & Maya
06.2011 - 11.2011
Bookseller
Borders
09.2010 - 05.2011
Office Assistant
Benjamin Legal Services
01.2010 - 07.2010
Associate of Arts -
Harold Washington College
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