Yeritza M. Cruz Mendoza
United Airlines
Chicago
1
Language
15
years of professional experience
To acquire a challenging position in an environment where I can best utilize my skills and education.
Work History
Ramp Agent
11 Months- Baggage Handling- Loading and Unloading Cargo
- Executed ground operations to ensure safe aircraft handling
- Provided aircraft support for maintenance and safety checks
- Operated equipment to assist in various ground tasks
- Conducted performance inspections to verify operational standards
- Implemented weather protection measures for aircraft integrity
Mobile Expert
2 Years 6 Months- Resolved technical issues to maintain system functionality and customer satisfaction
- Engaged customers to understand needs and provide tailored solutions
- Collaborated with team members on projects
- Achieved monthly sales goals through proactive outreach and relationship building
- Daily data entry and cash handling procedures
- Managed inventory checks for accuracy
Private Security Officer
1 Year 8 Months- Conducted regular patrols to identify and mitigate potential security risks.
- Monitored premises to ensure safety and security for clients and visitors.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Managed access control procedures, verifying credentials of personnel and visitors.
Customer Solution Specialist
1 Year 7 Months- Delivered exceptional customer experiences, ensuring satisfaction and loyalty.
- Identified and resolved issues by troubleshooting technical problems for clients.
- Presented services and products to customers, enhancing product awareness and engagement.
- Facilitated in-home retail services, addressing customer needs and preferences.
- Operated various equipment safely and efficiently to support daily operations.
Retail Sales Consultant
2 Years- Reach Sales Expectations
- Presented a variety of wireless plans and services to enhance customer understanding and satisfaction
- Facilitated customer interactions to understand needs and recommend appropriate solutions
- Executed technical troubleshooting to resolve customer issues efficiently
- Conducted outbound calls to generate leads
- Team collaboration
- Executed inventory checks to maintain stock accuracy
- Daily data entry & Cash Handling Procedures
Manager
1 Year 3 Months- Oversaw facility operations
- Conducted daily inspections to identify and address maintenance issues promptly
- Maintained clean, safe, and welcoming environment for staff and visitors
- Processed cash transactions
Child care assistant - Bus driver
1 Year 3 Months- Student Management & Rapport
- Health and Safety Protocols — CPR/First Aid Certified
- Curriculum Planning and Creativity
- Safety & Vehicle Operation
- Organized tasks to meet deadlines effectively
- Applied critical thinking to resolve issues
Assistant Manager, Sales Lead- Trainer
5 Years 2 Months- Led and trained new team members to enhance team capabilities and service quality
- Engaged with customers to understand needs and provide tailored solutions
- Collaborated with team on projects
- Performed technical troubleshooting to resolve issues and ensure smooth operations
- Daily data entry and cash handling procedures
- Managed inventory tracking and organization
- Oversaw facility operations and maintenance
Education
HS Diploma
Awarded
Skills
Inventory Control
Cash Handling
Customer Service
Multi-Tasking in Fast-Paced Environments
Coaching excellence
Team Player
Service-Oriented
Sales techniques
Ground Operations Experience
Cargo Handling
Fast-paced multitasking
Problem solving
Dependable Team Member
Languages
Spanish
Timeline
Ramp Agent
United Airlines
10.2025 - CurrentRead More
Mobile Expert
T-mobile
04.2023 - 10.2025Read More
Private Security Officer
Private Duty
05.2022 - 01.2024Read More
Customer Solution Specialist
Enjoy Technology INC
09.2021 - 04.2023Read More
Retail Sales Consultant
AT&T
09.2019 - 09.2021Read More
Manager
Family Pride Quick Wash
06.2018 - 09.2019Read More
Child care assistant - Bus driver
KinderCare
03.2017 - 06.2018Read More
Assistant Manager, Sales Lead- Trainer
T-mobile
01.2012 - 03.2017Read More
William Howard Taft HS
HS Diploma
Read More