Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

YVONNE M. DIRECTOR

Chicago

Summary

Over 17 years of property management experience working within all facets of Property Management. Have overseen market units, senior housing tax-credit, project base, commercial space and condo conversion.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director of Property Operations

ACH REALTY AND MANAGEMENT
01.2015 - 01.2024
  • Oversees portfolio of 800 plus mix units and commercial spaces
  • Analyzes the financial performance of all projects increased profitability
  • Steam-lines operations to reduce cost and increase efficiencies
  • Monitors resident satisfaction and retention
  • Conducts site visits to ensure safety, cleanliness and needed repairs
  • Reviews, approves and oversees all contracts
  • Works with distressed assets to improve financial cash position
  • Developed process of lease up and marketing plans
  • Coordinates communications between support and business functions
  • Oversees monthly/quarterly assessment and forecasts of financial performance against budget, financial and operational goals
  • Drives initiatives in the management team that contribute to long-term operation excellence
  • Provides direction to staff in all aspects of operations including service and customer care
  • Performs site visits, to work closely with site managers and provide training and direction

Director of Property Management

PEARL MARK REALTY MANAGEMENT
01.2005 - 01.2015
  • Responsible for oversight of multi-properties 410 units
  • Handled Tax Credit and 55 Plus/Senior Housing
  • Leasing and marketing new development
  • Participated in regular meetings with construction and development teams
  • Supervised and directed the daily operation of properties
  • Supervised on-site management employees
  • Hired and trained new managers
  • Prepared reports to investors & asset managers to ensure compliance
  • Planned budgeting and control of operating and capital expenditures
  • Oversaw vendors’ contracts
  • Performed regular inspections of properties
  • Performed audits of move-in files
  • Oversaw rent collection

Area Manager

PRAIRIE MANAGEMENT & DEVELOPMENT
01.2001 - 01.2005
  • Responsibility for overall multi-site operations of 652 units
  • Section 8, Project base and 202
  • Market rate deals
  • Manage condo associations
  • Developed and maintained appropriate relationship with condominium association board members
  • Oversaw assessment collection
  • Responsible for financial component of multiple sites
  • Leasing and marketing administration
  • Developed operating budget and prepared financial reports
  • HUD reports and compliance
  • Contract management
  • Developed tenant relationships and various other operational area manager duties
  • Supervisor of off-site staff in addition to evaluations, hiring and terminations

Executive Director

SENIOR ASSISTANCE CENTER
01.1996 - 01.2000
  • Under the direction of the Board of Directors, planned, organized and developed programs and events with grants awarded by the Village of Norridge, United Way and the Department of Aging
  • Advised seniors and their families on resources available for assistance
  • Support independent senior living
  • Planned and developed programs for elderly
  • Directed daily operations
  • Fiscal planning and budget management
  • Worked with United Way for rewards of available grant money
  • Recruited, trained and managed personnel
  • Initiated and sustained home delivered meal programs
  • Developed escort service to assisted seniors
  • Developed and implemented case management/assessment services
  • Implemented legal assistant services, social programs and health fairs

Education

B.A. - Business Administration

Northeastern Illinois University

Skills

  • Microsoft Word
  • Excel
  • Yardi
  • Real Page ICAM
  • People management
  • Project coordination
  • Employee development
  • Staff management
  • Goal setting
  • Budget control
  • Issues resolution
  • Hiring and retention
  • Team leadership

Certification

  • TCS
  • Fair Housing
  • COS
  • Notary Public
  • Licensed Broker #475.121504

Affiliations

  • Served on Salvation Army Advisory Board (Norridge, IL)
  • Served on Humboldt Park Economic Development Board (Chicago, IL)
  • Developed C.R.A.P. (Coalition to address adolescent pregnancy)
  • Volunteer work at Chicago K9

Timeline

Director of Property Operations

ACH REALTY AND MANAGEMENT
01.2015 - 01.2024

Director of Property Management

PEARL MARK REALTY MANAGEMENT
01.2005 - 01.2015

Area Manager

PRAIRIE MANAGEMENT & DEVELOPMENT
01.2001 - 01.2005

Executive Director

SENIOR ASSISTANCE CENTER
01.1996 - 01.2000

B.A. - Business Administration

Northeastern Illinois University

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YVONNE M. DIRECTOR