Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yazmin Pineda Ocampo

Des Plaines

Summary

Dedicated worker with excellent communication and time management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Automated Health Services
Nashville
03.2025 - 05.2025
  • Managed high-volume inbound calls for inquiries and support.
  • Provided accurate information regarding program and made changes.
  • Applied for Tenncare program.

Recruiter

Fieldwork
Schaumburg
06.2023 - 08.2024
  • Screening potential respondents via telephone for market research focus groups and online studies on various topics.
  • Scheduling qualified respondents for focus groups.
  • Answered calls, left voicemails, and scheduled follow-up calls.

Cashier/Sales Associate

Office depot
Berwyn
07.2022 - 09.2022
  • Greeted and informed customers of products, fostering positive store experiences.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Delivered service excellence through all points of contact.

Certified Nursing Assistant

THE MOORINGS OF ARLINGTON HEIGHTS
Arlington Heights
12.2018 - 12.2021
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL

Skills

  • Customer Service and Assistance
  • Assessing qualifications
  • Candidate screening
  • Data entry
  • Appointment scheduling
  • Spanish
  • Bilingual

Timeline

Call Center Representative

Automated Health Services
03.2025 - 05.2025

Recruiter

Fieldwork
06.2023 - 08.2024

Cashier/Sales Associate

Office depot
07.2022 - 09.2022

Certified Nursing Assistant

THE MOORINGS OF ARLINGTON HEIGHTS
12.2018 - 12.2021

High School Diploma -

Elk Grove High School
Yazmin Pineda Ocampo